topic USB Card Readers extremely slow on 87.31.1015 in Endpoint

USB Card Readers extremely slow on 87.31.1015

Andrew_Scott — Tue, 03 Oct 2023 20:58:48 GMT

Wondering if anyone else has this issue.

We upgraded our endpoints to 87.31.1015 and external USB card readers (SD, XD, etc.) are now unusably slow. Opening the DCIM folder on a SD card formatted by a Canon camera with no images in it takes up to 5 minutes.

Same card reader on the same computer with 86.60 has no issues.

Re: USB Card Readers extremely slow on 87.31.1015

PhoneBoy — Tue, 03 Oct 2023 22:26:16 GMT

This will likely require assistance from TAC: https://help.checkpoint.com

Re: USB Card Readers extremely slow on 87.31.1015

JonnyRabinowitz — Tue, 31 Oct 2023 20:43:59 GMT

There was a workaround shared for this. However, full fix is in release 87.51, that complements the E87.50 release with important fixes.

Specifically

· Resolved an issue when, on some systems with Media Encryption installed and Authorization scanning turned off, users can get slow responses when browsing files on removable media.

Re: USB Card Readers extremely slow on 87.31.1015

Andrew_Scott — Tue, 31 Oct 2023 20:52:13 GMT

Yes. We've confirmed that 87.51 fixed the issue in our environment.

Now I just need a way to notify people that the upgrade will force a restart 60 seconds after it finishes installing.

Re: USB Card Readers extremely slow on 87.31.1015

CP-Shark — Thu, 09 Nov 2023 09:20:17 GMT

We have the same issues, but only on some USB devices. We fixed it with the deinstallation via deployment rules on selective devices.

Looking forward to test the new version!