topic Re: Harmony Endpoint | High CPU and memory consumption in Endpoint

Harmony Endpoint | High CPU and memory consumption

AfterMath — Fri, 22 Sep 2023 11:34:48 GMT

Hi Guys!

We are running Endpoint v.87.31, so we're having High CPU and memory consumption scenarios.

Can you Guys help please!

MikeB — Fri, 22 Sep 2023 13:05:41 GMT

you can try "Run Diagnostics" push operation and see if you can find any processes that are causing this and apply an exclusion.

Identify the computer name under ASSET MANAGEMENT tab and right click on it.

AfterMath — Fri, 22 Sep 2023 14:07:56 GMT

Hi @MikeB

Thanks for your answer!
How to perform it through Smart Endpoint! I We cant find, we are using Smart for manage the machines!

PhoneBoy — Fri, 22 Sep 2023 23:09:02 GMT

AfterMath — Sat, 23 Sep 2023 14:31:56 GMT

Hi @PhoneBoy

Thanks for you help!

But Guys we dont have run diagnostics!

the_rock — Sat, 23 Sep 2023 14:51:49 GMT

You may wish to contact TAC to troubleshoot this further.

Andy

PhoneBoy — Mon, 25 Sep 2023 16:42:07 GMT

This feature should be there as of a year ago: https://support.checkpoint.com/results/sk/sk174723
You may need to upgrade to a more recent release on-premise to have this feature.
I would consult with the TAC: https://help.checkpoint.com