topic Re: Temporarily stop the Harmony endpoint agent on one device in Endpoint

Temporarily stop the Harmony endpoint agent on one device

MarcVB — Tue, 05 Sep 2023 14:26:51 GMT

Hello,

Due to some issues with a specific program - the costumer asks me to stop temporarily the agent on only one device.

To prove that the issue is not device related.

regards

Re: Temporarily stop the Harmony endpoint agent on one device

the_rock — Tue, 05 Sep 2023 14:30:27 GMT

I believe you can do this via the harmony endpoint portal itself. I dont work with it much, but have access for one customer, so can log in and check.

Andy

Re: Temporarily stop the Harmony endpoint agent on one device

the_rock — Tue, 05 Sep 2023 14:36:18 GMT

You may need to confirm with TAC 100%, but I see there is an option under asset management on the left, you can find the computer in ?, then right click on it and terminate option is there. I believe thats what you need, but better be absolutely sure.

Andy

Re: Temporarily stop the Harmony endpoint agent on one device

MarcVB — Tue, 05 Sep 2023 14:43:22 GMT

Andy, thanks for your reply and suggestion.

But using the "Terminate" option as you described is permanently and can not be undone .....

Re: Temporarily stop the Harmony endpoint agent on one device

RS_Daniel — Tue, 05 Sep 2023 14:45:00 GMT

Hello,

Di you check this post?

https://community.checkpoint.com/t5/Endpoint/Disable-checkpoint-endpoint-antivirus-for-one-PC/m-p/152420#M5834

Re: Temporarily stop the Harmony endpoint agent on one device

the_rock — Tue, 05 Sep 2023 15:56:18 GMT

Excellent reference, great to know! Thanks for that @RS_Daniel

Andy