topic Re: endpoint management server r80.40 is crash in Endpoint

endpoint management server r80.40 is crash

Vinod_Yadav — Thu, 31 Aug 2023 10:04:45 GMT

Hi Team,

Actually we don't have backup endpoint management server my storage is crash what I can do without client uninstall new management server is connect my client systems.

GAIA R80.40

Client Ver .87.20

Re: endpoint management server r80.40 is crash

G_W_Albrecht — Thu, 31 Aug 2023 10:54:33 GMT

Contact TAC and ask for help!

Re: endpoint management server r80.40 is crash

Vinod_Yadav — Thu, 31 Aug 2023 11:25:27 GMT

Hi G_W_Albrecht,

OK Thanks for update.

Re: endpoint management server r80.40 is crash

Tal_Paz-Fridman — Thu, 31 Aug 2023 11:30:16 GMT

Do you have any sort of backup (export) of the database to install on a new machine?

Re: endpoint management server r80.40 is crash

Vinod_Yadav — Thu, 31 Aug 2023 11:46:36 GMT

Hi Tal_Paz-Fridman,

We don't have any backup what I can do.

Re: endpoint management server r80.40 is crash

the_rock — Thu, 31 Aug 2023 12:59:55 GMT

Few question about this, but as @G_W_Albrecht said, you should contact TAC simply due to seriousness of the situation.

My questions:

1) When did this start happening?

2) Any recent changes on the server?

3) Does the reboot help?

4) Any crash in /var/log/crash dir?

Andy

Re: endpoint management server r80.40 is crash

Vinod_Yadav — Thu, 31 Aug 2023 13:15:42 GMT

Hi the_rock,

Actually server is very old raid controller is Feld we don't have find out new raid controller form IBM team its not available controller.

IBM V5000

Re: endpoint management server r80.40 is crash

the_rock — Thu, 31 Aug 2023 13:19:30 GMT

Understood, but to help you further, I feel like answering those 4 questions I asked may assist better.

Andy

Re: endpoint management server r80.40 is crash

PhoneBoy — Thu, 31 Aug 2023 21:26:17 GMT

You can connect the clients to the newly built management server using the Reconnect utility.
TAC assistance will be needed for this: https://help.checkpoint.com