topic Re: Roadmap Survey in Endpoint

Harmony Endpoint - Roadmap Survey

BarYassure — Tue, 22 Aug 2023 12:33:29 GMT

Hi All

We appreciate the CheckMates community, and it is very important for us to hear your feedback about Harmony Endpoint.

Please let us know in the comments regarding the following:

1. What is your most wanted feature / security capability?

2. What are the most urgent product improvements?

We in the product management team will analyze the feedback and will do our best to add those features to our product roadmap.

Re: Roadmap Survey

Alex- — Mon, 21 Aug 2023 08:57:20 GMT

Getting rid of the Legacy Smart Dashboard and pushing everything that can in the Web Smart Console is a feedback often received from customers.

Re: Roadmap Survey

the_rock — Mon, 21 Aug 2023 13:25:14 GMT

1) More VPN features available via smart console (heard is coming in R82)

2) I often hear complaints about harmony endpoint causing issues, but as soon as its uninstalled, problems go away

Re: Roadmap Survey

RS_Daniel — Mon, 21 Aug 2023 22:02:37 GMT

Hello,

1. Leave a firewall in detect mode and after some time recommends rules to include on the rulebase. Something similar to tailored safe mode but for access control.

2. Definitely Harmony Endpoint consuming too many resources on the endpoint. Run diagnostics and low memory mode are a good start but no enough, first one does not include disk usage information (yet?). Too many processes running on the OS. Many tasks trigger high resources usage (antimalware scan, forensics correlating events, upgrades).

Regards

Re: Roadmap Survey

JozkoMrkvicka — Tue, 22 Aug 2023 05:39:35 GMT

1. full IPv6 support for all products and features

2. Bug bounty

Re: Roadmap Survey

G_W_Albrecht — Tue, 22 Aug 2023 05:44:28 GMT

2. was not asked for - this is no new feature nor a product improvement. I would not say that using bugs for earning money is always bad, but obviously most of the time 8)

Re: Roadmap Survey

G_W_Albrecht — Tue, 22 Aug 2023 05:48:08 GMT

For Harmony Endpoint ? This is not applicable here !

Re: Roadmap Survey

BarYassure — Tue, 22 Aug 2023 05:52:32 GMT

Yes for Harmony Endpoint.
Sorry if it was not clear enough.

Re: Roadmap Survey

G_W_Albrecht — Tue, 22 Aug 2023 07:27:47 GMT

This was a response to Alex concerning legacy smart dashboar (that is not used by Harmony Endpoint afaik).

Re: Roadmap Survey

G_W_Albrecht — Tue, 22 Aug 2023 09:21:57 GMT

1) suggestion is for Harmony Endpoint ?

2) this can be reported just for every Endpoint solution on the market ! In most of these cases, all blades including EFR are running regardless of client PC HW and load. Newest issue form my customers is a 100% load by EFR blade after install on Win servers that will not re-occur after a reboot...

Re: Roadmap Survey

Alex- — Tue, 22 Aug 2023 09:26:47 GMT

OK, I read too fast didn't realise the thread was specifically about Endpoint.

Re: Roadmap Survey

the_rock — Tue, 22 Aug 2023 11:29:58 GMT

IPV6 support...thats excellent point @JozkoMrkvicka

Re: Roadmap Survey

RS_Daniel — Tue, 22 Aug 2023 12:27:47 GMT

I did not realise it was about Harmony Endpoint either XD...

So i would change point 1 for: Some feature to allow endpoints without internet access to connecto to EPMaaS. Many servers do not have permissions to go to interner because of internal policy. Not talking about signatures updates that are covered with super nodes, but about logs, push operations and policy updates. It can work maybe trough super nodes or as it was done with on prem deployments with policy servers.

Regards

Re: Roadmap Survey

_Val_ — Tue, 22 Aug 2023 12:35:10 GMT

LOL, the title of the post says "Harmony Endpoint", the space it is posted to is called "Harmony Endpoint", not sure I can do something to make it more obvious 🙂

Re: Roadmap Survey

the_rock — Tue, 22 Aug 2023 12:39:48 GMT

Initially, it was not, it was just called roadmap survey, it was changed recently to add harmony endpoint lol

Re: Roadmap Survey

Sven_Glock — Tue, 22 Aug 2023 12:42:10 GMT

Last night the title was still without "Harmony Endpoint". That's why here are so many confused posters 😉

Re: Roadmap Survey

the_rock — Tue, 22 Aug 2023 12:44:02 GMT

100%...I checked my emails about it and all of them simply showed title "Roadmap Survey". We have the facts AND the proof : - )

Andy

Re: Roadmap Survey

_Val_ — Tue, 22 Aug 2023 13:58:13 GMT

I hope we fixed it now, if not, let's see what else can be done 🙂

Re: Harmony Endpoint - Roadmap Survey

Tom_Hinoue — Tue, 22 Aug 2023 14:21:47 GMT

I would like to strongly request for an uninstaller/clean up tool for EPS, as many competitor endpoints have.

I have experienced many times where a customer installed EPS but introduced many issues on their client. To resolve it they try to uninstall by "remove programs" but sometimes does not complete and leaves some EPS components left on the PC, where running EPS installer again somewhat fails and can't even repair/reinstall.

Existing SKs most of the time tell us to use safemode/edit registry/manually create files...blah blah... but this is not something we can easily ask customers to do. In worst cases TAC informs us to clean install Windows...

I believe I'm not the only one that wants this feature 🙂

Re: Harmony Endpoint - Roadmap Survey

the_rock — Tue, 22 Aug 2023 14:34:43 GMT

Thats excellent feedback/suggestion. I dont work too often with this product, but whenever I do, thats constantly what I hear back from customers.

Andy