topic Re: Installation and Deinstallation fails with Error 2911 in Endpoint

Installation and Deinstallation fails with Error 2911

gmuehl — Wed, 09 Aug 2023 09:11:05 GMT

Hi,

I tried to deinstall endpoint 87.30 on windows 11 as it was not working as expected, but the uninstallation failed with error 2911. Then, I tried to update to the new version 87.31, but this also fails with the same error 2911. Now, I am stuck.

Can someone help me?

Best regards,

Gero Mühl

Re: Installation and Deinstallation fails with Error 2911

_Val_ — Wed, 09 Aug 2023 11:39:39 GMT

Please open a TAC ticket to resolve this - https://help.checkpoint.com

Re: Installation and Deinstallation fails with Error 2911

gmuehl — Wed, 09 Aug 2023 13:50:58 GMT

I managed to solve the problem. I did invoke msiexec.exe directly to install the msi file with extended logging enabled. A log entry stated that the program could not delete a directory in AppData/local/temp. I did remove it manually and, then, repair succeeded.

Re: Installation and Deinstallation fails with Error 2911

_Val_ — Wed, 09 Aug 2023 14:52:15 GMT

Thanks for sharing, and I am happy it is resolved for you now.