topic Re: CPTrayUI.exe on on a Terminal Server / Remote Desktop Service in Endpoint

CPTrayUI.exe on on a Terminal Server / Remote Desktop Service

CP-Shark — Tue, 01 Aug 2023 12:36:35 GMT

Hello,

after I have migrated from E86.50 to E87.20+ I am running the following problem.
On terminal servers I am using the Terminal Servermode (Deploying the Harmony Endpoint Client on a Terminal Server / Remote Desktop Service (checkpoint.com))

Unfortunately I am not able to start the client described on bulletpoint 3. Optional

The CPTrayUI.exe is not coming up in the systray.

Anyone with the same issue? Any ideas?

Cheers,
Olli

Re: CPTrayUI.exe on on a Terminal Server / Remote Desktop Service

the_rock — Tue, 01 Aug 2023 16:22:36 GMT

Hey Olli,

This seems familiar to me, I feel like I had seen customer with this issue before. Does it happen on all the machines? Let me "comb" through my emails and check.

Andy

Re: CPTrayUI.exe on on a Terminal Server / Remote Desktop Service

CP-Shark — Tue, 01 Aug 2023 17:58:46 GMT

Hey Andy,

yes on all servers where I have used the Terminalserver Mode.

Re: CPTrayUI.exe on on a Terminal Server / Remote Desktop Service

the_rock — Tue, 01 Aug 2023 18:06:42 GMT

K, understood. let me check and I will get back to you.

Cheers,

Andy

Re: CPTrayUI.exe on on a Terminal Server / Remote Desktop Service

the_rock — Tue, 01 Aug 2023 18:26:16 GMT

Just messaged my colleague, but he said customer had different problem, so not sure best way to go about it. Might be worth contact TAC and see what they can provide.

Andy

Re: CPTrayUI.exe on on a Terminal Server / Remote Desktop Service

CP-Shark — Tue, 08 Aug 2023 09:29:05 GMT

Problem solved: Instead of using C:\Program Files (x86)\CheckPoint\Endpoint Security\UIFramework\Bin\cptrayUI.exe you have to use C:\Program Files (x86)\CheckPoint\Endpoint Security\UIFramework\Bin\WUI\cptrayWUI.exe

Re: CPTrayUI.exe on on a Terminal Server / Remote Desktop Service

HIJ — Fri, 08 Nov 2024 15:43:10 GMT

Hello,

I’m unable to locate the file C:\Program Files (x86)\CheckPoint\Endpoint Security\UIFramework\Bin\WUI\cptrayWUI.exe. I’m working with the VPN ATM setup, and I can’t find the Check Point icon to start or check the VPN status.

I’ve already modified the trac.config file as needed, but the issue persists, and I still don’t see the icon. Do you have any suggestions on what else I could try?