topic Re: Harmony Endpoint (87.30) hangs on deployment - always on "Waiting for software deployment&q in Endpoint

Harmony Endpoint (87.30) hangs on deployment - always on "Waiting for software deployment" stage.

Mitja-S3NEXT — Fri, 14 Jul 2023 13:41:25 GMT

OS : Windows 8.1 PRO (Update 1)

Endpoint : 87.30 (tryed also other version, but ended with the same result)

Re: Harmony Endpoint (87.30) hangs on deployment - always on "Waiting for software deployment&q

Mitja-S3NEXT — Fri, 14 Jul 2023 13:42:30 GMT

Added screenshot:

Re: Harmony Endpoint (87.30) hangs on deployment - always on "Waiting for software deployment&q

ICSI — Fri, 14 Jul 2023 16:08:29 GMT

I happened to me as well but in a Windows Server 2019.

Main problem was solved by deactivating.

Microsoft Defender
Disabling the Firewall (scary)
Removing any other antivirus.

Your Windows version is pretty old so they might be some incompatibility issues. I would say try disabling stuff first before placing an SR.

Re: Harmony Endpoint (87.30) hangs on deployment - always on "Waiting for software deployment&q

Mitja-S3NEXT — Mon, 17 Jul 2023 13:09:00 GMT

Thank you ICSS, but it did NOT solve the problem.
Windows 8.1 Pro is still supported. This is not the issue.

Re: Harmony Endpoint (87.30) hangs on deployment - always on "Waiting for software deployment&q

the_rock — Mon, 17 Jul 2023 13:35:40 GMT

Does same happen if you try different computer?

Andy

Re: Harmony Endpoint (87.30) hangs on deployment - always on "Waiting for software deployment&q

Mitja-S3NEXT — Mon, 17 Jul 2023 13:40:09 GMT

No, on others computers in the company the deployment works normally. (so it is not an network issue)

Re: Harmony Endpoint (87.30) hangs on deployment - always on "Waiting for software deployment&q

the_rock — Mon, 17 Jul 2023 13:44:09 GMT

So its 100% that computer thats the problem. You need to check further to confirm there is no other 3rd party software blocking this.

Andy

Re: Harmony Endpoint (87.30) hangs on deployment - always on "Waiting for software deployment&q

Mitja-S3NEXT — Mon, 17 Jul 2023 13:45:34 GMT

100% no other 3rd party software is blocking it. I have triple checked it.

Re: Harmony Endpoint (87.30) hangs on deployment - always on "Waiting for software deployment&q

the_rock — Mon, 17 Jul 2023 13:51:35 GMT

K, I dont have access to check myself, but logically speaking, I cant see anything else be the issue. If other computers work and you tried same harmony endpoint software, it cant be endpoint thats the issue, it has to be that specific computer.

I would go through programs under control panel one by one if you wanted to uninstall something to make sure there is nothing there left behind that could be the issue. Not saying this is the reason, but its possible there might be some files on the comp that could be causing this...just an idea.

Andy

Re: Harmony Endpoint (87.30) hangs on deployment - always on "Waiting for software deployment&q

ICSI — Mon, 17 Jul 2023 13:54:51 GMT

As far as I remember when I had that problem it was about having another antivirus activated, including MS Defender. Have you disable Microsoft Defender? it could help.

Re: Harmony Endpoint (87.30) hangs on deployment - always on "Waiting for software deployment&q

Mitja-S3NEXT — Mon, 17 Jul 2023 13:57:14 GMT

Is there any way to check connectivity between the computer and the CheckPoint servers?

Re: Harmony Endpoint (87.30) hangs on deployment - always on "Waiting for software deployment&q

Mitja-S3NEXT — Mon, 17 Jul 2023 13:57:37 GMT

100% no defender, 100% no other antivirus software

Re: Harmony Endpoint (87.30) hangs on deployment - always on "Waiting for software deployment&q

Mitja-S3NEXT — Mon, 17 Jul 2023 13:58:30 GMT

The only difference between the other computers is the Windows 8.1 (udpate1) Professional OS, but I got an answer that it is still supported.

Re: Harmony Endpoint (87.30) hangs on deployment - always on "Waiting for software deployment&q

ICSI — Mon, 17 Jul 2023 14:01:46 GMT

Open the Client, then MENU, aDVANCED, Collect.

Client, Menu, Advanced, View Policies and see it is connected. is it in the same network as others?

When you see the logs, what do you see? any error available?

Re: Harmony Endpoint (87.30) hangs on deployment - always on "Waiting for software deployment&q

Mitja-S3NEXT — Mon, 17 Jul 2023 14:03:56 GMT

Since the client is not deployed I can not go to any menus, or did you mean something on the portal.checkpoint.com?

Re: Harmony Endpoint (87.30) hangs on deployment - always on "Waiting for software deployment&q

the_rock — Mon, 17 Jul 2023 14:05:02 GMT

Not sure if windows 8 is supported based on below:

https://support.checkpoint.com/results/sk/sk115192

You may want to verify with TAC. To check connectivity, just make sure you can do nslookup and ping to updates.checkpoint.com and cws.checkpoint.com

Andy

Re: Harmony Endpoint (87.30) hangs on deployment - always on "Waiting for software deployment&q

ICSI — Mon, 17 Jul 2023 14:06:36 GMT

Great point!

could you create a policy only for that computer and disable EVERYTHING and then AFTER (if you see the client deployed, start activating one thing at the time. It could help you to "figure out" where the problem stands. In my case, I did disable the firewall protection, USB port protection, etc.

Re: Harmony Endpoint (87.30) hangs on deployment - always on "Waiting for software deployment&q

the_rock — Mon, 17 Jul 2023 14:07:34 GMT

That also makes sense to me @ICSI

Re: Harmony Endpoint (87.30) hangs on deployment - always on "Waiting for software deployment&q

the_rock — Mon, 17 Jul 2023 14:09:08 GMT

But then, as you said before, disabling firewall blade, sort of defeats the purpose lol

Re: Harmony Endpoint (87.30) hangs on deployment - always on "Waiting for software deployment&q

ICSI — Mon, 17 Jul 2023 14:11:38 GMT

Tell me! I had to disable the MS Defender Firewall in a production environment!! horrible. But is part of the risk management! 😄 -

Basically, the idea is to test it and figure out the problem, but of course you want it enabled at the end. if you cannot make it work, better place a Service Request. (and keep your firewall on).