topic Re: harmony endpoint doesn't allow to disable capabilities after being allowed to disable from the m in Endpoint

harmony endpoint doesn't allow to disable capabilities after being allowed to disable from the mgmt.

Bravo_6 — Wed, 12 Jul 2023 05:51:08 GMT

Hello,

I allowed from the infinity portal(management) to which let users to manually disable some capabilities from their respective endpoint client from their. To which after being allowed from the management to which still it doesn't allow to disable the such capabilities manually.

Thank You,

Re: harmony endpoint doesn't allow to disable capabilities after being allowed to disable from the m

PhoneBoy — Wed, 12 Jul 2023 06:23:06 GMT

What client version?
Have you confirmed the clients pulled the updated version of the policy?

Re: harmony endpoint doesn't allow to disable capabilities after being allowed to disable from the m

Bravo_6 — Wed, 12 Jul 2023 07:38:06 GMT

The version is 86.80.0109.

Yes I did initiate an upgrade to the policy pushed in order to disable the capabilities from the client side (this was solely for a testing purpose).

Re: harmony endpoint doesn't allow to disable capabilities after being allowed to disable from the m

PhoneBoy — Thu, 13 Jul 2023 22:07:07 GMT

Did you confirm the policy was received by the client?
I believe the version number of the local policy should increment in this case.
If you're still having issues, I recommend a TAC case: https://help.checkpoint.com