topic Re: Harmony Endpoint failed to inspect file in Endpoint

Harmony Endpoint failed to inspect file

ikokkoris — Thu, 15 Jun 2023 07:49:47 GMT

Hello,

Since our Harmony endpoint clients installation, we noticed the below issue with one client.

Every attempt downloading a file (pdf, doc etc) is failed. The appeared message in the Harmony Web protection extension is "failed to inspect file". All those file are inspected (extracted & emulated) normally from other clients generating the relevant logs. Moreover there are no created logs for these failed downloads. All our clients (version 86.80.0109) have the same Threat Prevention policy.

Please for your opinions.

Thank you.

Re: Harmony Endpoint failed to inspect file

PhoneBoy — Thu, 15 Jun 2023 13:37:51 GMT

The Endpoint itself has logs: https://support.checkpoint.com/results/sk/sk169258
Did you review those?
You may need to involve the TAC also: https://help.checkpoint.com

Re: Harmony Endpoint failed to inspect file

ikokkoris — Fri, 16 Jun 2023 06:10:15 GMT

No, I tried to see the logs from the management server but there were no.

I will communicate with TAC.

Thank you