https://community.checkpoint.com/t5/Endpoint/Policies-not-update-on-client-agent/m-p/183566#M7123 <P>i send the new policy but this never update the agent client in the some computers,<BR />i push operations but not work, given me a message "Failed to connect to remote device" and dont let me unistall the client agent because the media encryption is activate but cant send the policie.</P> Wed, 07 Jun 2023 22:57:54 GMT Victor_sanchez7 2023-06-07T22:57:54Z https://community.checkpoint.com/t5/Endpoint/Policies-not-update-on-client-agent/m-p/183566#M7123 <P>i send the new policy but this never update the agent client in the some computers,<BR />i push operations but not work, given me a message "Failed to connect to remote device" and dont let me unistall the client agent because the media encryption is activate but cant send the policie.</P> Wed, 07 Jun 2023 22:57:54 GMT https://community.checkpoint.com/t5/Endpoint/Policies-not-update-on-client-agent/m-p/183566#M7123 Victor_sanchez7 2023-06-07T22:57:54Z https://community.checkpoint.com/t5/Endpoint/Policies-not-update-on-client-agent/m-p/183658#M7127 <P>Are you managing via Infinity Portal or via an on-premise management (and if so, what version/JHF)?<BR />Where exactly are you seeing this message?<BR />And yes, you need to uninstall Full Disk Encryption before you uninstall.<BR />Also what client version(s)?</P> <P>A TAC case may be faster here: <A href="https://help.checkpoint.com" target="_blank">https://help.checkpoint.com</A></P> Thu, 08 Jun 2023 21:01:50 GMT https://community.checkpoint.com/t5/Endpoint/Policies-not-update-on-client-agent/m-p/183658#M7127 PhoneBoy 2023-06-08T21:01:50Z