topic manual E80.72 Uninstallation in Endpoint

manual E80.72 Uninstallation

Kevin_Moreland — Wed, 14 Feb 2018 18:20:32 GMT

I'm running R77.30.03 mgmt server and E80.72 clients. I am having a hard time installing E80.72 on a particular machine. The PC used to have E80.72 installed on it, but a BSOD required me to reset the Operating System (Win 10.) Now that I am ready to re-install E80.72, I keep getting a message that the installer had to roll back the installation and the install never able to complete.

Is there a series of steps to manually uninstall E80.72? Even though this pc was Reset (Windows OS re-installed with default programs only) it's as if the installer still sees remnants of the old installation.

Re: manual E80.72 Uninstallation

Marina_Lachtarn — Wed, 14 Feb 2018 21:06:14 GMT

It seems like there are resides of old installation on the machine, perhaps reset was done to a point when client was installed.

If you see "Check Point Endpoint Security" line in "Add-Remove Programs and features" - first try to click on it and choose "Repair" option. After "repair" you will be able to work with client or uninstall it.

If installing with Software Deployment Policy - you should be able to see in Smart Endpoint installation error, please check what it says.

Re: manual E80.72 Uninstallation

Kevin_Moreland — Wed, 14 Feb 2018 21:11:38 GMT

Hello, and, yes, you are correct. The endpoint client was installed, but the user received a BSOD and could no longer login. I chose to reset the OS. Currently the program does not exist in programs and features. There must be some remnants of the program in the registry and/or elsewhere. Any clue on a manual uninstall? I can’t seem to find any sk articles that pertain to my issue.

Re: manual E80.72 Uninstallation

Premysl_Vresky — Thu, 15 Feb 2018 04:51:47 GMT

This would not help?

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk103727

Re: manual E80.72 Uninstallation

Kevin_Moreland — Wed, 07 Mar 2018 17:59:16 GMT

This ended up being something simple. I went to the temp directory (%temp%) by chance and deleted everything out of there. Seemed to allow install.