topic Re: Getting 403 Forbidden when trying to contact Cloud Harmony Endpoint in Endpoint

Getting 403 Forbidden when trying to contact Cloud Harmony Endpoint

Blason_R — Wed, 10 May 2023 06:30:06 GMT

Hi Team,

If any one Checkpoint employee supporting Harmony cloud instance? I would need a help on one of the issue which we definitely suspect from AWS or Check Point cloud end and been struggling with TAC. Hence can someone please contact me and I can explain you the issue. Our client's endpoints are not able to communicate with cloud instance and all are showing not updated. We have a case raised with TAC however after lot of to and fro TAC concluded that this is a local ISP issue.

However I am pretty sure this is not a local ISP as If you see the response headers those are being 403 Forbidden and not allowing to connect

@PhoneBoy @Chris_Atkinson - Can you guys please help me?

>curl -v https://xxxxxxxx.epmgmt.checkpoint.com/smartview/
* Trying 35.154.31.151:443...
* Connected to xxxxxxx.epmgmt.checkpoint.com (35.154.31.151) port 443 (#0)
* schannel: disabled automatic use of client certificate
* ALPN: offers http/1.1
* ALPN: server accepted http/1.1
* using HTTP/1.1
> GET /smartview/ HTTP/1.1
> Host: xxxxxxxxx.epmgmt.checkpoint.co
> User-Agent: curl/8.0.1
> Accept: */*
>
< HTTP/1.1 403 Forbidden
< Server: awselb/2.0
< Date: Wed, 10 May 2023 06:22:53 GMT
< Content-Type: text/html
< Content-Length: 118
< Connection: keep-alive
<
<html>
<head><title>403 Forbidden</title></head>
<body>
<center><h1>403 Forbidden</h1></center>
</body>
</html>

Re: Getting 403 Forbidden when trying to contact Cloud Harmony Endpoint

Chris_Atkinson — Wed, 10 May 2023 06:35:38 GMT

Tagging @jcortez in case he is familiar with similar issues.
Also can you please message me the SR privately.

Re: Getting 403 Forbidden when trying to contact Cloud Harmony Endpoint

Blason_R — Wed, 10 May 2023 06:40:39 GMT

Thanks - I just sent you required info. I guess I may need from EPM Cloud Application end since awselb is sending me 403 Forbidden

Re: Getting 403 Forbidden when trying to contact Cloud Harmony Endpoint

the_rock — Wed, 10 May 2023 23:56:53 GMT

It 100% is NOT local ISP issue, no way. I actually remember customer having this problem while ago...I will see if I can find what solution was.

Re: Getting 403 Forbidden when trying to contact Cloud Harmony Endpoint

Blason_R — Fri, 12 May 2023 03:11:40 GMT

Hey,

Did you find any thing from solution perspective?