topic Cant install endpoint security via SCCM in Endpoint

Cant install endpoint security via SCCM

meirg — Thu, 11 May 2023 04:51:40 GMT

Hi,

I downloaded the SBA.msi from Smart Endpoint ( ver 87 or 87.20)

And I try to deploy the SBA.msi via the SCCM task sequence, but this installation fails.

(With old SBA versions, there was no such problem.)

All the software in the task sequence is successfully installed.

The OS is Windows 10 22H2.

I need help to solve this issue ASAP.

Thanks.

Re: Cant install endpoint security via SCCM

PhoneBoy — Thu, 11 May 2023 19:01:55 GMT

When you say "installation fails" how precisely do you know this?
Are there any error messages you can see?
What precise command line(s) are you using to install the package?
What if you execute that command manually on an uninstalled system?

Re: Cant install endpoint security via SCCM

meirg — Sun, 14 May 2023 06:33:30 GMT

Hi,

1. "installation fails" means - the SBA didn't install.

I checked in "Programs and Features" and the "checkpoint endpoint security" don't appear.

2. I don't use any command line for installation, I install this package via SCCM Application + task sequence.

3. Yes, if I try to install it manually this work.

4, Where can I find the error log?

thanks

Re: Cant install endpoint security via SCCM

PhoneBoy — Mon, 15 May 2023 17:14:29 GMT

I would troubleshoot this on the SCCM side of things, which I am not familiar with.
Maybe start with: https://learn.microsoft.com/en-us/troubleshoot/mem/configmgr/os-deployment/troubleshoot-install-application-step

Re: Cant install endpoint security via SCCM

meirg — Sun, 21 May 2023 07:43:41 GMT

Hi,

If I want to deploy the SBA package to all computers automatically way.

What is the best way you suggest?

Re: Cant install endpoint security via SCCM

PhoneBoy — Mon, 22 May 2023 21:50:24 GMT

With SCCM.
We even have documentation: https://sc1.checkpoint.com/documents/Infinity_Portal/WebAdminGuides/EN/Harmony-Endpoint-Admin-Guide/Topics-HEP/Appendix-A-Deploying-Client-Using-SCCM.htm
If it's not working as expected, please consult with the TAC: https://help.checkpoint.com