topic Re: uninstall endpoint security on Mac issue in Endpoint

uninstall endpoint security on Mac issue

bang_shiau — Wed, 19 Apr 2023 14:58:42 GMT

Hi everyone,

My customer has tried to use push operation to uninstall endpoint security on Mac, but the uninstallation fails, still some components of endpoint security left on Mac. The components will be provided as attachment pictures. So my customer has tried to run command " sudo '/Library/Application Support/Checkpoint/Endpoint Security/uninstall.sh' " to uninstall endpoint security, but the uninstallation still fails. Then my customer has tried to move endpoint security application to garbage in order to uninstall endpoint security, but the uninstallation still fails. Someone please help with the issue, thanks.

Re: uninstall endpoint security on Mac issue

Chris_Atkinson — Wed, 19 Apr 2023 15:22:30 GMT

What is the client & MacOS version used, has TAC been engaged for investigating this issue?

Re: uninstall endpoint security on Mac issue

_Val_ — Wed, 19 Apr 2023 15:34:57 GMT

Please open a TAC case: https://help.checkpoint.com

Re: uninstall endpoint security on Mac issue

the_rock — Wed, 19 Apr 2023 20:00:30 GMT

That command should be right

You need to run sudo "/Library/Application Support/Checkpoint/Endpoint Security/uninstall.sh"

BUT...catch is this. It has to be admin account AND you need to know uninstall password (set in harmony endpoint server)

Andy