topic Re: infinity portal display error in Endpoint

infinity portal display error

bang_shiau — Wed, 19 Apr 2023 13:35:54 GMT

Hi everyone,

My customer uses the same version of installer to install harmony endpoint security on Mac systems, but after installation completes, the capabilities can not be displayed correctly on infinity portal. So my customer has tried to reinstall harmony endpoint security on Mac systems for three times. But the capabilities still can not be displayed correctly on infinity portal after reinstalling for three times. The screenshot of error will be provided as attach picture. Someone please help with the issue, thanks.

Re: infinity portal display error

Chris_Atkinson — Wed, 19 Apr 2023 13:42:35 GMT

Have they tried a different / newer client version at all?

Re: infinity portal display error

the_rock — Wed, 19 Apr 2023 13:46:47 GMT

I used to support customer with probably 90% of MAC computers and had never seen this issue before. is this cloud portal or on prem endpoint server?

Andy

Re: infinity portal display error

G_W_Albrecht — Wed, 19 Apr 2023 13:47:48 GMT

I would suggest to involve TAC - the screenshot is unusable...

Re: infinity portal display error

bang_shiau — Wed, 19 Apr 2023 14:10:45 GMT

Hi the rock,

It is displayed on checkpoint infinity portal, thanks.

Re: infinity portal display error

bang_shiau — Wed, 19 Apr 2023 14:16:36 GMT

Hi G_W_Albrecht,

The error is provided as attach picture, thanks.

Re: infinity portal display error

the_rock — Wed, 19 Apr 2023 14:16:40 GMT

Can you have them try install newest client as Chris suggested? Give us one example...what blades are enabled when this is installed on mac machine that you dont see in the portal?

Andy

Re: infinity portal display error

the_rock — Wed, 19 Apr 2023 14:20:50 GMT

Hang on a second @bang_shiau . I looked at the screenshot more carefully this time and ALL machines are marked as Apple, so technically, 2 of them show 4 blades, only 1 you pointed to shows 1, so seems to me this could be machine issue, not necessarily portal or harmony endpoint problem.

Andy

Re: infinity portal display error

bang_shiau — Wed, 19 Apr 2023 14:36:15 GMT

Hi Chris,

I will have my customer to use a different/newer version installer to install endpoint security on Mac, and then see how it goes, thanks.