topic Re: Stop endpoint proccess in Endpoint

Stop endpoint proccess

Bac26 — Fri, 24 Mar 2023 09:30:32 GMT

Hello

do you know any way to stop endpoint process? like anti-malware, forensics . Passdialog seems not working anymore and create a policy with no blade installed dont seems nice solution

Thank you

Re: Stop endpoint proccess

Chris_Atkinson — Fri, 24 Mar 2023 12:43:40 GMT

What is the objective of stopping the 'processes' in this context?

Re: Stop endpoint proccess

Bac26 — Sat, 25 Mar 2023 10:07:22 GMT

Hello Chris

For troubleshooting purpose or it happened got stuck some processes and neeeded reboot machine but when is a server not nice

Re: Stop endpoint proccess

Chris_Atkinson — Sat, 25 Mar 2023 10:54:43 GMT

Which version of endpoint client are you currently using and where from / how long ago did you obtain passdialog ?

Re: Stop endpoint proccess

Bac26 — Sat, 25 Mar 2023 11:07:57 GMT

Version 87.00 and got from support but don't work so try see if other way to stop services

Re: Stop endpoint proccess

Chris_Atkinson — Sat, 25 Mar 2023 12:05:35 GMT

@jcortez Are you aware of any issues with passdialog and E87.x?

Re: Stop endpoint proccess

the_rock — Sat, 25 Mar 2023 13:12:36 GMT

Since old SBA (aka harmony endpoint now) is EDR solution, I believe it can only be stopped/termniated from the portal itself. Do you see any options from the portal or endpoint dashboard to stop it?

Andy

Re: Stop endpoint proccess

Bac26 — Sat, 25 Mar 2023 13:36:46 GMT

Nothing from portal neither from endpoint dashboard

Re: Stop endpoint proccess

the_rock — Sat, 25 Mar 2023 14:52:23 GMT

Are you managing this with cloud portal or on prem endpoint server?

Andy

Re: Stop endpoint proccess

the_rock — Mon, 27 Mar 2023 01:39:14 GMT

Hey @Bac26 , just curious, were you able to sort this out?

Hope you contacted TAC if you haven't already.

Cheers mate.

Andy

Re: Stop endpoint proccess

Bac26 — Mon, 27 Mar 2023 08:32:55 GMT

on premises...

Re: Stop endpoint proccess

Bac26 — Mon, 27 Mar 2023 08:33:27 GMT

no they closed my ticket because after reboot the services restarted, but this is not the way

Re: Stop endpoint proccess

the_rock — Mon, 27 Mar 2023 11:54:03 GMT

You mean reboot of that particular endpoint?

Re: Stop endpoint proccess

Bac26 — Mon, 27 Mar 2023 13:14:51 GMT

exactly

Re: Stop endpoint proccess

the_rock — Mon, 27 Mar 2023 13:28:13 GMT

K, so sounds like specific process was stuck. Not sure if there is anything TAC could give you after the fact...

Re: Stop endpoint proccess

Bac26 — Mon, 27 Mar 2023 13:48:53 GMT

i just need a procedure to stop single process without rebooting in this case a server.

Re: Stop endpoint proccess

the_rock — Mon, 27 Mar 2023 13:50:53 GMT

The only 2 logical ways I can think of would be either via task manager on the PC itself or via endpoint dashboard, but maybe someone else can confirm for you.

Re: Stop endpoint proccess

Bac26 — Mon, 27 Mar 2023 13:57:12 GMT

both already checked not possible..

Re: Stop endpoint proccess

jcortez — Mon, 03 Apr 2023 22:53:34 GMT

@Chris_Atkinson

There would be an issue if the older PassDialog.exe tool was being used. I order to use the correct version of PassDialog.exe, you would need to trigger the uninstall of our client and then cancel out the uninstall once you get the password prompt.

You would then need to navigate to C:\Users\<your user name>\AppData\Local\Temp\ and then search for PassDialog.exe. For example, this is where mine was created:

C:\Users\jcortez\AppData\Local\Temp\{30921FC7-785C-4B11-9390-840B403E39DA}\

We no longer provide the PassDialog.exe and Hash.exe tools from support since R&D made it available when triggering the endpoint client uninstall. If a PassDialog.exe tool was provided to the customer, it will not work. Each is version specific AFAIK.

Re: Stop endpoint proccess

Valerio5286 — Wed, 14 Aug 2024 17:39:59 GMT

Hi @Bac26.

Do you have any solution?
I have the same problem.
Regards.