topic Re: Harmony Endpoint - Website remains blocked after changing the category in Endpoint

Harmony Endpoint - Website remains blocked after changing the category

A_KOUADIO — Mon, 23 Jan 2023 16:34:23 GMT

Our website has been classified as gambling therefore blocked by our harmony Endpoint solutions. We have found checkpoint for the change of category. Successfully changed category. However harmony continues to see it in gambling.

Anyone have a solution.

Harmony Endpoint Saas Solution

Re: Harmony Endpoint - Website remains blocked after changing the category

PhoneBoy — Tue, 24 Jan 2023 02:45:08 GMT

Where exactly did you change the category?

Re: Harmony Endpoint - Website remains blocked after changing the category

A_KOUADIO — Fri, 27 Jan 2023 11:26:48 GMT

CheckPoint change it for us on URL Categorization | Check Point Software Technologies

Re: Harmony Endpoint - Website remains blocked after changing the category

Luiz_ — Fri, 27 Jan 2023 12:58:59 GMT

I would suggest installing a new policy to reflect on the endpoints and also restarting the browsers after that. It looks like all changes that involve the browser extension need a browser restart to pick the changes up.

Re: Harmony Endpoint - Website remains blocked after changing the category

A_KOUADIO — Sat, 28 Jan 2023 08:30:30 GMT

I already do it

I am installed also a new device to test. But i have the same result.

I discussed with checkpoint support, they will check with developpers.

Re: Harmony Endpoint - Website remains blocked after changing the category

Luiz_ — Sat, 28 Jan 2023 14:35:57 GMT

Thanks @A_KOUADIO , let us know how it goes if possible

Re: Harmony Endpoint - Website remains blocked after changing the category

Alex6 — Mon, 30 Jan 2023 13:26:10 GMT

I had the exact same problem over 2 months ago.
Checkpoint support still hasn't found a solution. I was told that we would probably have to recreate another tenant.
my previous post: https://community.checkpoint.com/t5/Endpoint/URL-filtering-by-category-not-updapted/m-p/165839
.

Re: Harmony Endpoint - Website remains blocked after changing the category

Alex6 — Wed, 08 Feb 2023 08:40:50 GMT

I hade the same problem. I finally got a response from Check Point support (see my previous post: https://community.checkpoint.com/t5/Endpoint/URL-filtering-by-category-not-updapted/m-p/165839)
As we know Websites can be associated with two categories. Check if instead of replacing the unwanted category of membership of the website with a new one, it has not been added to the second slot.