topic Re: "STOP in function ERR_LOG Error 0x500163B" error is received when recovering FDE with in Endpoint

"STOP in function ERR_LOG Error 0x500163B" error is received when recovering FDE with a USB

Salom_Idhogela — Sat, 24 Dec 2022 07:23:24 GMT

Re: "STOP in function ERR_LOG Error 0x500163B" error is received when recovering FDE with

yuris — Mon, 26 Dec 2022 12:21:34 GMT

Hi,

Can you please collect pre-boot and FDE logs for analysis?

Re: "STOP in function ERR_LOG Error 0x500163B" error is received when recovering FDE with

Salom_Idhogela — Tue, 27 Dec 2022 06:59:06 GMT

User credentials are not working after a restart for FDE to start.

Re: "STOP in function ERR_LOG Error 0x500163B" error is received when recovering FDE with

Salom_Idhogela — Tue, 27 Dec 2022 08:53:07 GMT

This is on Dell Vostro Laptop

Re: "STOP in function ERR_LOG Error 0x500163B" error is received when recovering FDE with

yuris — Tue, 27 Dec 2022 10:43:55 GMT

It looks like this issue already investigated and the fix issued for version 87.10.

You can open support case in order to get this resolved.

Re: "STOP in function ERR_LOG Error 0x500163B" error is received when recovering FDE with

Salom_Idhogela — Wed, 28 Dec 2022 13:32:22 GMT

The issue is resolved by recovering with a REC file from the Web Portal. I have logged a support case with Checkpoint and they advised I should use the Web Portal instead of a Endpoint Security Management Server with smartendpoint console which works for other Harmony versions. I have also

https://sc1.checkpoint.com/documents/Infinity_Portal/WebAdminGuides/EN/Harmony-Endpoint-Admin-Guide/Topics-HEP/Full-Disk-Encryption-Recovery.htm?tocpath=Performing%20Data%20Recovery%7C_____1

Regards,

Salom