topic Re: Application is not able to access after installed checkpoint endpoint in Endpoint

Application is not able to access after installed checkpoint endpoint

Vinod_Yadav — Mon, 05 Dec 2022 10:37:23 GMT

Hi Team,

We have Application is not able to access after installed checkpoint endpoint

Check_Point_R81

Client E 86.60

Re: Application is not able to access after installed checkpoint endpoint

the_rock — Mon, 05 Dec 2022 11:46:24 GMT

Did you try making an exception for it in harmony endpoint portal/endpoint management?

Re: Application is not able to access after installed checkpoint endpoint

G_W_Albrecht — Mon, 05 Dec 2022 11:50:33 GMT

Silverlight is out of support since October 2021 ! Did you already define an EPS exclusion ?

Re: Application is not able to access after installed checkpoint endpoint

Vinod_Yadav — Mon, 05 Dec 2022 11:52:02 GMT

Hi the_rock

We have added url the exclusions in the Antimalware policy and installed the policy but users feedback is applications are not able to access.

Re: Application is not able to access after installed checkpoint endpoint

the_rock — Mon, 05 Dec 2022 11:54:33 GMT

2 questions:

1) Can you send a screenshot of how you made an exception?

2) What do you see in the logs when this fails?

Re: Application is not able to access after installed checkpoint endpoint

Vinod_Yadav — Mon, 05 Dec 2022 11:57:17 GMT

Hi G_W_Albrecht,

We have added URL the exclusions in the Antimalware policy and installed the policy but users feedback is applications are not able to access. desktop users is access proper but thin client users is not able to access same URL used the both client same policy

Re: Application is not able to access after installed checkpoint endpoint

G_W_Albrecht — Mon, 05 Dec 2022 12:15:43 GMT

What thin client users ? Sounds like MAB users ! You write about checkpoint endpoint security ? EPS server exclusions will not work for MAB...

Re: Application is not able to access after installed checkpoint endpoint

Chris_Atkinson — Mon, 05 Dec 2022 12:37:34 GMT

One of the screenshots seemingly shows an RDP window, what did you exclude?

Re: Application is not able to access after installed checkpoint endpoint

G_W_Albrecht — Mon, 05 Dec 2022 12:45:42 GMT

What about EPS logs ???

Re: Application is not able to access after installed checkpoint endpoint

the_rock — Mon, 05 Dec 2022 12:50:08 GMT

@Vinod_Yadav ...Chris and Guenter bring up good points. First off, lets start with basics...when you say thin client, what exactly do you mean? Only thin client I ever know when it comes to CP is whats called SSL network extender (SNX) and that goes through the web browser, so there is no need to install the actual VPN client. Now, it would definitely help us if you could clarify things we mentioned AND also provide us with screenshot of the logs and what exactly you excluded.

If you can give those, Im fairly certain we would be able to point you in the right direction.

Cheers,

Andy

Re: Application is not able to access after installed checkpoint endpoint

G_W_Albrecht — Mon, 05 Dec 2022 13:59:52 GMT

I would suggest to contact TAC - they could do a quick RAS and resolve the issue in short time...

Re: Application is not able to access after installed checkpoint endpoint

Vinod_Yadav — Tue, 06 Dec 2022 08:11:47 GMT

Hi G_W_Albrecht,

We have already log the case with TAC team but not give the anyone solution Case ID:- SR#6-0003462778

Re: Application is not able to access after installed checkpoint endpoint

G_W_Albrecht — Tue, 06 Dec 2022 08:55:10 GMT

So good luck that there is a quick resolution by TAC ! From what you wrote it is impossible even to know what you are using for RA...

Re: Application is not able to access after installed checkpoint endpoint

Vinod_Yadav — Tue, 06 Dec 2022 09:13:49 GMT

Yes, We have log this case on 17th November but we have waiting for resolution from TAC team.

Re: Application is not able to access after installed checkpoint endpoint

G_W_Albrecht — Tue, 06 Dec 2022 09:15:49 GMT

Escalate it together with your local CP SE !

Re: Application is not able to access after installed checkpoint endpoint

the_rock — Tue, 06 Dec 2022 11:23:28 GMT

Can you at least give us steps performed by TAC, so can can try narrow it down and see if we can help further?