topic Failed to download file , Try Again if you Trust this sites (Harmony Endpoint Protection) in Endpoint

Failed to download file , Try Again if you Trust this sites (Harmony Endpoint Protection)

Chinmaya_Naik — Tue, 18 Oct 2022 12:10:58 GMT

Hi Checkmates Team,

We access the financial sites and download the docoument which is PDF formate file.

But unable to download the file getting below error:

"Failed to download file.Please try again but only if you trust this site"

Let me know Checkmates Team what is next plane of Action ?

I am also think which condition Harmony Endpoint Protection showing its not trusted sites ?

How to exclude the URL to avoid this False-Positive prevention.

@Chinmaya_Naik

Re: Failed to download file , Try Again if you Trust this sites (Harmony Endpoint Protection)

_Val_ — Tue, 18 Oct 2022 13:16:14 GMT

Check if it is not a phishing link. It seems Harmony Endpoint cannot verify the site certificate and calls it untrusted because of that.

Re: Failed to download file , Try Again if you Trust this sites (Harmony Endpoint Protection)

MikeB — Tue, 18 Oct 2022 18:23:13 GMT

If it is a trusted site, you can apply an exclusion from:

EXCLUSIONS CENTER as Threat Emulation, Extraction and Zero Phishing Exclusions, method: Domain.

Re: Failed to download file , Try Again if you Trust this sites (Harmony Endpoint Protection)

MikeB — Tue, 18 Oct 2022 18:27:10 GMT

Also check this post: https://community.checkpoint.com/t5/Endpoint/Sandblast-agent-for-browser-file-can-not-be-downloaded/td-p/31243

This is the way how the product works by default:

1.You click on the file to download it and the download procedure (triggered by browser) should be started.
2.But since we have Harmony Endpoint extension it catches and stops this download and goes to a link to get it
3.If it is one-time link the agent cannot get the file from the same link and you are getting the error message "Could not download the file. If you trust the web page try it again"
4.Then, if you try to download the same file again (meaning click on it), then according to the previous error message you will be able to get the file, because Harmony Endpoint will not inspect the same URL again.
5.Another option, if you do not want to get this error message all the time and trust the website, you can just exclude it from scanning.

Re: Failed to download file , Try Again if you Trust this sites (Harmony Endpoint Protection)

ICSI — Mon, 30 Dec 2024 02:00:09 GMT

This is something that should be address by R&D, its extremely stressing trying to download files,lots and then LATER noticing that this files never were downloaded. So annoying!