Endpoint vanished from Infinity Portal even though it's still in AD, up and running!

Michi — Fri, 29 Jul 2022 09:03:19 GMT

Hello All,

I've recently had a look into Infinity Portal under Asset Management and filtered a specific OU.

After deselecting only "active" clients - I've found that one system which is still running with CPHE installed was missing. And not only as active client - it is completely gone, even if it should be synced as "inactive" object from Active Directory.

I guess this has something to do that this server was recently cloned to a new VM (no sysprep). The new VM is running just fine - just the source VM silently vanished from the Infinity Portal without notice. Is there a way to get a warning when systems disconnecting or vanishing from your management Server aka Infinity Portal?

BR Michi

Re: Endpoint vanished from Infinity Portal even though it's still in AD, up and running!

Chris_Atkinson — Fri, 29 Jul 2022 15:50:36 GMT

Would suggest investigating this further with TAC, do the machines share an identifier due to the cloning method used?

topic Re: Endpoint vanished from Infinity Portal even though it's still in AD, up and running! in Endpoint

Endpoint vanished from Infinity Portal even though it's still in AD, up and running!

Re: Endpoint vanished from Infinity Portal even though it's still in AD, up and running!