topic Re: Slow when creating files (excel, word, powerpoint) on a file server. in Endpoint

Slow when creating files (excel, word, powerpoint) on a file server.

Josiasbr — Mon, 11 Jul 2022 15:52:42 GMT

Hi guys!
Slow when creating files (excel, word, powerpoint) on a file server.

Any suggestions for a fix?

Thanks,

Re: Slow when creating files (excel, word, powerpoint) on a file server.

_Val_ — Mon, 11 Jul 2022 15:53:24 GMT

Could you please elaborate on what your environment looks like? Also, what's with the labels? I removed them since they do not seem to be relevant so far.

Re: Slow when creating files (excel, word, powerpoint) on a file server.

Chris_Atkinson — Mon, 11 Jul 2022 23:23:16 GMT

Which version of Endpoint is used are you running E86.26 or higher?

Re: Slow when creating files (excel, word, powerpoint) on a file server.

Josiasbr — Tue, 12 Jul 2022 01:26:00 GMT

Yes, this is the version in my Yes environment, Version E8626 (recommended) OS Windows Server 2012 and also in 2016.
Same behavior

Re: Slow when creating files (excel, word, powerpoint) on a file server.

Swiftyyyy — Tue, 12 Jul 2022 05:58:53 GMT

Hi,

This is likely due to Filesystem emulation taking place on the File Server when new files are created.
If for example you were to drag & drop a file onto the File Server via. Explorer.exe, the transaction will probably appear quick since due to caching the transfer window quickly disappears anyways while FS emulation is still taking place.

If your workload however is editing existing files within a MS Office application or saving new files in for example Excel directly to the Fileserver, then the user application hangs until the Check Point agent finishes the emulation and releases the file.