https://community.checkpoint.com/t5/Endpoint/FDE-Remote-Help-button-not-working/m-p/152738#M5877 <P>Recommend a TAC case to assist.</P> Mon, 11 Jul 2022 20:15:59 GMT PhoneBoy 2022-07-11T20:15:59Z https://community.checkpoint.com/t5/Endpoint/FDE-Remote-Help-button-not-working/m-p/152694#M5866 <DIV>Hi all</DIV><DIV>&nbsp;</DIV><DIV>This weekend, it appears that CheckPoint Full Disk Encryption has been enabled automatically on our policy.<BR /><BR />One of our Windows 10 machines is now stuck on the preboot window. We are able to type a username and password in, however they don’t work. I’ve tried to use the Remote Help, but nothing happens when we click ‘Remote Help’ in the bottom right corner. How can we resolve this?</DIV><DIV>&nbsp;</DIV><DIV><DIV><DIV><DIV><SPAN>Many thanks,</SPAN></DIV><DIV><SPAN>&nbsp;</SPAN></DIV><DIV><SPAN>Tom</SPAN></DIV></DIV></DIV></DIV> Mon, 11 Jul 2022 13:01:01 GMT https://community.checkpoint.com/t5/Endpoint/FDE-Remote-Help-button-not-working/m-p/152694#M5866 Tomstanley1 2022-07-11T13:01:01Z https://community.checkpoint.com/t5/Endpoint/FDE-Remote-Help-button-not-working/m-p/152738#M5877 <P>Recommend a TAC case to assist.</P> Mon, 11 Jul 2022 20:15:59 GMT https://community.checkpoint.com/t5/Endpoint/FDE-Remote-Help-button-not-working/m-p/152738#M5877 PhoneBoy 2022-07-11T20:15:59Z