topic Re: Harmony Endpoint trouble accepting cookies in Endpoint

Harmony Endpoint trouble accepting cookies

cjfsoares — Wed, 06 Jul 2022 11:35:36 GMT

Hello,

We are migrating our endpoint solution to Harmony, and in the process we are experiencing some dificulties regardin the acceptance of cookies. Some pages present the cookie acceptance popup but won't allow the user to agree and proceed, this is happening with random users.
Is there any issue between site cookies and Harmony?

Thank you

Cláudio Soares

Re: Harmony Endpoint trouble accepting cookies

PhoneBoy — Fri, 08 Jul 2022 19:34:27 GMT

Please provide some basic information like:

What version of the Endpoint client is installed?
What blades are enabled?
What browser(s) are affected and the versions thereof

Re: Harmony Endpoint trouble accepting cookies

cjfsoares — Mon, 11 Jul 2022 14:04:57 GMT

Hello PhoneBoy.

Thanks for your reply.

What version of the Endpoint client is installed?
- E86.50.
What blades are enabled?
- Anti-Malware; Anti-Bot and URL Filtering; Anti-Ransomware, Behavioral Guard and Forensics; Threat Emulation and Anti-Exploit; Compliance and Firewall and Application Control.
What browser(s) are affected and the versions thereof
- Chrome, Edge and Firefox.

Re: Harmony Endpoint trouble accepting cookies

PhoneBoy — Tue, 12 Jul 2022 13:02:37 GMT

How consistent is the behavior, i.e. can you reproduce it on the same sites on the same clients?
It's not something I've seen the client do before and you'll probably need to get the TAC involved.