topic Re: End Point Port Protection. in Endpoint

End Point Port Protection.

Pedro_Sentinela — Wed, 29 Jun 2022 22:17:01 GMT

I'm having a problem with EndPoint. What happens is that I added a device to a white list and in this case this release only worked for machines with windows 7, but with windows 10 it doesn't work. The current version is 86.20.

Re: End Point Port Protection.

PhoneBoy — Thu, 30 Jun 2022 01:28:13 GMT

Perhaps the device has a different identifier in Windows 10?
In which case, you would need to add a different device to cover whitelisting it in Windows 10.

Re: End Point Port Protection.

Pedro_Sentinela — Thu, 30 Jun 2022 11:56:13 GMT

Hi Phoneboy. I'm categorizing the devices following the category that is showing in the client logs, in the 'view logs' option. In that case, should I then base myself on the category the operating system recognizes (win10) then and not the EndPoint's?

Re: End Point Port Protection.

Pedro_Sentinela — Thu, 30 Jun 2022 11:57:25 GMT

Thanks for the answer.

Re: End Point Port Protection.

PhoneBoy — Tue, 05 Jul 2022 19:59:49 GMT

Might be worth a TAC case to make sure what's showing in the logs is what we are enforcing in the client.
Meanwhile, I'd try what's showing in Windows 10 and see if that works.

Re: End Point Port Protection.

Pedro_Sentinela — Wed, 06 Jul 2022 12:39:56 GMT

what was initially not informed to me is that a hub was used between the device and the computer. In this case, updating the device drivers to recognize the hub on win 10 and releasing the hub on the endpoint made the release work successfully. Thanks for your help.