topic Re: Connectivity with the Check Point Endpoint Security service is lost in Endpoint

Connectivity with the Check Point Endpoint Security service is lost

Heng_Eng — Mon, 25 Feb 2019 14:31:36 GMT

I have just installed Endpoint Security VPN E80.90 Build 986100112. After rebooting, all I get is:

Connectivity with the Check Point Endpoint Security service is lost.

Clicking any button, eg Disconnect or VPN Options will simply produce the same error message: Connectivity with the Check Point Endpoint Security service is lost.

I checked and both Check POint Endpoint Client Watchdog service and Check Point Endpoint Security VPN service are running.

What can I do? I am totally lost. I have to connect to a client's site urgently to investigate an issue.

Thanks.

Re: Connectivity with the Check Point Endpoint Security service is lost

Zhong_Shuai_Wan — Sat, 25 May 2019 04:19:17 GMT

Did you solve it, I met the same issue

Re: Connectivity with the Check Point Endpoint Security service is lost

Nick_Doropoulos — Sat, 25 May 2019 19:15:00 GMT

Hi Heng,

Try the following on the Windows Client:

Control Panel
Programs and Features
Check Point Endpoint Security VPN
right click
repair
try connecting again

Let us know if that works.

Re: Connectivity with the Check Point Endpoint Security service is lost

Nomatter_Anders — Wed, 10 Jul 2019 07:37:51 GMT

Hi Nick

I have tried that solution and did not work for me.

Thanks

N Anderson

Re: Connectivity with the Check Point Endpoint Security service is lost

Kevin_Vargo — Thu, 11 Jul 2019 21:21:49 GMT

we had to upgrade to 81.10. See my post from last night

Re: Connectivity with the Check Point Endpoint Security service is lost

Nomatter_Anders — Fri, 12 Jul 2019 07:58:04 GMT

I had to also to the upgrade for most our our clients and it fixed the problems. Thanks you.

Re: Connectivity with the Check Point Endpoint Security service is lost

SamCosta — Fri, 03 Apr 2020 21:05:21 GMT

I upgraded and did the reparation of the program but neither worked. Is checkpoint vpn client really compatible with windows 7?

Re: Connectivity with the Check Point Endpoint Security service is lost

PhoneBoy — Sat, 04 Apr 2020 20:03:39 GMT

Microsoft formally ended mainstream support for Windows 7 earlier this year: https://www.microsoft.com/en-us/windows/windows-7-end-of-life-support-information
As a result, we no longer test or certify current versions of our products against Windows 7.
Older versions of the client (not sure exactly how far back) were certified against Windows 7.

Re: Connectivity with the Check Point Endpoint Security service is lost

PhoneBoy — Sun, 05 Apr 2020 19:19:57 GMT

I'm actually incorrect, it looks like we still list Windows 7 as a supported OS for the Endpoint clients even in E82.50.
Please open a TAC case.

Re: Connectivity with the Check Point Endpoint Security service is lost

SamCosta — Sun, 05 Apr 2020 23:59:53 GMT

After updated to Win10 it works just fine. Thank you.

Re: Connectivity with the Check Point Endpoint Security service is lost

gislene — Wed, 20 May 2020 02:14:03 GMT

Já tentei de tudo, desinstalei, restaurei, nada funciona. Alguma solução que de fato funcione?

Re: Connectivity with the Check Point Endpoint Security service is lost

Ciru_M — Fri, 18 Sep 2020 11:06:56 GMT

Using the later version like E83.20 worked for me.

Re: Connectivity with the Check Point Endpoint Security service is lost

Melissa_Gonzale — Mon, 04 Jan 2021 17:36:51 GMT

One question, where do you get the update from? I have the e81.10 and once that update is downloaded, is it necessary to update the Console?

Re: Connectivity with the Check Point Endpoint Security service is lost

Lior_Arzi — Mon, 04 Jan 2021 21:27:32 GMT

you can get it from sk171213. look for EPPatcher_for_users.

no console update is needed.

Re: Connectivity with the Check Point Endpoint Security service is lost

Balazs_Bagdi — Wed, 06 Jan 2021 13:27:18 GMT

Hi,

I'm facing similar issue with client E84.30_CheckPointVPN on Microsoft Windows 10 Pro 10.0.18363 build 18363

What I observed is that "TracSrvWrapper.exe" starts (as a service), then it stops working immediately (terminated) and windows tries to start it again in an infinite loop.
Windows logs does not mention the exact problem.

Please help, thanks.

Re: Connectivity with the Check Point Endpoint Security service is lost

_Val_ — Wed, 06 Jan 2021 14:14:42 GMT

Please raise a support request with TAC.

Re: Connectivity with the Check Point Endpoint Security service is lost

abdullahc — Mon, 18 Jan 2021 12:10:44 GMT

I'm having the same issue with Mac version. Is there any solution for it?

Re: Connectivity with the Check Point Endpoint Security service is lost

Kobie_Bendalak — Wed, 20 Jan 2021 11:54:09 GMT

macOS versions are not impacted by this issue; please drop me an email (kobieb@checkpoint.com) w/ your client logs and screenshots describing the issue.

I'll help you investigate it.

Re: Connectivity with the Check Point Endpoint Security service is lost

PSEBLLC-RF — Wed, 20 Jan 2021 22:24:41 GMT

I have Win10 and 84.30 as well and am seeing the same issue. Did you ever find a solution?

Thanks

Re: Connectivity with the Check Point Endpoint Security service is lost

Lgriger — Tue, 03 May 2022 13:42:58 GMT

I have same issue on Mac and also on Windows 11 ( ARM / virtual machine)