topic Re: SmartEndpoint can't download latest client in Endpoint

SmartEndpoint can't download latest client

king_slavcho — Fri, 08 Apr 2022 12:11:18 GMT

Hi people,

I wanted to ask you what may be the problem to my smartconsole or server that it can not update/download the latest endpoint client package.. I go to SmartEndpoint and go to deployment and there i try to download the latest client - 86.25.5060 and it is just ongoing and is not downloading.. here is a screenshut of it. Also after a while it stops and says that there is an error connecting to the checkpoint.com servers to download it - also a screenshut.. The version i am stuck with is 85.20.1115. Can you help me download the latest client because with this version i do not have the windows 11 support.

Thank you

Re: SmartEndpoint can't download latest client

Swiftyyyy — Fri, 08 Apr 2022 13:02:00 GMT

Hi, I'd suggest you download the client manually & import it into your management server from a local machine.

Download the latest client from the Endpoint Security Homepage Endpoint Security Homepage (checkpoint.com) (sk117536), unpack the .zip archive and open the same window you're in right now on SmartEndpoint.

Instead of downloading the client as you are now, select "Load a folder containing client installers" and select the unpacked directory on your hard drive.

This will upload and verify the clients and you'll be able to deploy them freely as you were up until now.

Re: SmartEndpoint can't download latest client

Chris_Atkinson — Sat, 09 Apr 2022 01:10:05 GMT

Out of interest what version & build of SmartConsole is used?

Re: SmartEndpoint can't download latest client

king_slavcho — Mon, 11 Apr 2022 07:38:50 GMT

R81.10 (81.19,9600.404)

Re: SmartEndpoint can't download latest client

king_slavcho — Mon, 11 Apr 2022 11:51:16 GMT

this helped me but i am wondering what is the problem so that my smartconsole won't download the latest client versions and instead of that i have to download them manually..

Re: SmartEndpoint can't download latest client

jcortez — Tue, 19 Apr 2022 00:12:03 GMT

@king_slavcho

Please open an SR with our TAC Endpoint Team so this can be looked at further, if you have not done so already. We need to dive deeper into this issue to see why it is not functioning as expected.

Re: SmartEndpoint can't download latest client

king_slavcho — Tue, 19 Apr 2022 13:37:57 GMT

ok i will open a case with the TAC endpoint team

Re: SmartEndpoint can't download latest client

YJRC — Sun, 20 Nov 2022 10:31:50 GMT

Did you solve the issue?? I'm running through the same problem.

Re: SmartEndpoint can't download latest client

gm446 — Thu, 10 Aug 2023 12:32:01 GMT

also with same issue, did you manage to solve it?