topic Re: Encryption stuck at Verify Setup in Endpoint

Encryption stuck at Verify Setup

Don_Boyd — Thu, 10 Aug 2017 15:58:10 GMT

All laptops Windows 7 and Window 10 stuck at Verify Setup new installs as well as client upgrade error log shows:

20170803 154628,871-0400 I FDE_srv.exe:1d24 StateMachine ------====== ACTION RESULT ======------

20170803 154628,871-0400 I FDE_srv.exe:1d24 StateMachine * Phase: Deployment

20170803 154628,871-0400 I FDE_srv.exe:1d24 StateMachine * Action: Wait for User Acquisition

20170803 154628,871-0400 I FDE_srv.exe:1d24 StateMachine * Result: Success

20170803 154628,871-0400 I FDE_srv.exe:1d24 StateMachine ------===========================------

20170803 154628,873-0400 I FDE_srv.exe:1d24 VerifySetupAction Database does not contain any preboot drivers.

20170803 154628,873-0400 E FDE_srv.exe:1d24 StateMachine ------====== ACTION RESULT ======------

20170803 154628,873-0400 E FDE_srv.exe:1d24 StateMachine * Phase: Deployment

20170803 154628,873-0400 E FDE_srv.exe:1d24 StateMachine * Action: Verify Setup

20170803 154628,873-0400 E FDE_srv.exe:1d24 StateMachine * Result: Error

20170803 154628,873-0400 E FDE_srv.exe:1d24 StateMachine * Error Code: 2001

20170803 154628,873-0400 E FDE_srv.exe:1d24 StateMachine * Message: Could not enforce preboot. No user would be able to logon to the system

Checkpoint support has been unable to help so any ideas would be appreciated.

Re: Encryption stuck at Verify Setup

PhoneBoy — Thu, 10 Aug 2017 23:19:29 GMT

From looking at the SR, it looks like TAC has a pretty good idea what the issue is.

There are a couple of symptoms that have the same solution as the one TAC offered:

Basically:

FDE Preboot will support MBR or GPT partitions, but not both at the same time
If your system has BIOS, then you need to use all MBR partitions
If your system uses UEFI, then you need to use all GPT partitions

Re: Encryption stuck at Verify Setup

Don_Boyd — Fri, 11 Aug 2017 13:12:13 GMT

Our Win 10 machines are GPT and Win 7 are MBR. It is even failing when we update a Win7 with older version of encryption on it.

Re: Encryption stuck at Verify Setup

PhoneBoy — Fri, 11 Aug 2017 17:17:47 GMT

Looks like a tricky one for sure.

That said, the issue seems the issue is progressing in the TAC.

If things get stuck, please reach out privately and I'll see what I can do.

Short note (unrelated to this thread): When you respond via email to a thread on CheckMates and you don't remove your signature, that becomes part of the public post.

I removed the signature as it had your personal contact details, which I'm guessing you'd prefer not to share with the world

Re: Encryption stuck at Verify Setup

pre_ — Thu, 11 Jun 2020 09:01:24 GMT

Was there any solution on that?

Re: Encryption stuck at Verify Setup

Karlis_Erglis — Thu, 14 Oct 2021 09:27:47 GMT

This problem occurs time by time. Some times you just reinstall same system, and next time you stuck with this error.

On first look: you have all checks done. Win10 + GPT, 2 users, UAC disabled, etc. And even then it stucks.