https://community.checkpoint.com/t5/Endpoint/Logs/m-p/144360#M5392 <P>What version are the clients do they have 443 access to the policy server or EPM?</P> Mon, 21 Mar 2022 23:17:05 GMT Chris_Atkinson 2022-03-21T23:17:05Z https://community.checkpoint.com/t5/Endpoint/Logs/m-p/144323#M5389 <P>What logs on the endpoint would I look for info on why its not talking to the management server or policy servers? In Smartendpoint I see the PC is listed as having the client but up top it states that it has never connected to the server. Also when pushing a policy to it or trying to update the def files it fails.&nbsp;</P> Mon, 21 Mar 2022 16:18:00 GMT https://community.checkpoint.com/t5/Endpoint/Logs/m-p/144323#M5389 tom_allen 2022-03-21T16:18:00Z https://community.checkpoint.com/t5/Endpoint/Logs/m-p/144325#M5390 <P>Im not an endpoint expert, but just logically thinking, can you try filter for the PC ip address to see if anything comes up?</P> Mon, 21 Mar 2022 16:22:54 GMT https://community.checkpoint.com/t5/Endpoint/Logs/m-p/144325#M5390 the_rock 2022-03-21T16:22:54Z https://community.checkpoint.com/t5/Endpoint/Logs/m-p/144338#M5391 <P>This is the sort of thing that should typically be looked at from the endpoint side of things.</P><P>If you'd look at the cpda.log file found somewhere in client CPinfo (or the ProgramData directory), you'll see listings of all the network addresses the client attempts to communicate with as well as the associated failure messages produced if that link isn't established properly.</P> Mon, 21 Mar 2022 18:23:17 GMT https://community.checkpoint.com/t5/Endpoint/Logs/m-p/144338#M5391 Swiftyyyy 2022-03-21T18:23:17Z https://community.checkpoint.com/t5/Endpoint/Logs/m-p/144360#M5392 <P>What version are the clients do they have 443 access to the policy server or EPM?</P> Mon, 21 Mar 2022 23:17:05 GMT https://community.checkpoint.com/t5/Endpoint/Logs/m-p/144360#M5392 Chris_Atkinson 2022-03-21T23:17:05Z