topic Harmony Endpoint - Opening shared office files in Endpoint

Harmony Endpoint - Opening shared office files

John_Richards — Mon, 14 Mar 2022 21:54:30 GMT

Have a client, with Harmony Endpoint installed, who is trying to open MS Office documents on a share and gets an error (See attached). I had them uninstall Endpoint, reboot and try the share which opened with no issue. Endpoint installed and they get the error. Happens on multiple machines.

Re: Harmony Endpoint - Opening shared office files

John_Richards — Mon, 14 Mar 2022 21:55:52 GMT

They are using version 86.01.1005

Re: Harmony Endpoint - Opening shared office files

Chris_Atkinson — Tue, 15 Mar 2022 00:08:58 GMT

Recommend piloting E86.25 and see if the issue persists - it should solve the problem.

AHTP-23835: In rare scenarios a sharing violation occurs while using network drive for Microsoft Office / PDF files: “Someone else is working in <filename>. Please try again later”.

Re: Harmony Endpoint - Opening shared office files

John_Richards — Tue, 15 Mar 2022 15:25:48 GMT

Thanks for this. It seems to have resolved the issue. At what point does the Latest Version become the Recommended?

Re: Harmony Endpoint - Opening shared office files

UPC — Mon, 21 Mar 2022 23:23:38 GMT

Same. "At what point does the Latest Version become the Recommended?" 🙂

Will wait to deploy E86.25 after it becomes recommended. I hope to stay on E84.50 until then, since downgrading endpoint clients is a major hassle in Harmony and must be done manually.

It appears this was the last functioning version before the O365 failure to export/open to network issue began in Harmony Endpoints.