topic Re: Harmony Endpoint installation in Endpoint

Harmony Endpoint installation

AdaCoul — Fri, 11 Mar 2022 13:55:25 GMT

Hi Everyone

We are deploying Harmony Endpoint on Windows machines. Initial client installation failed with error: failed to download.

After checking we noticed that initial client cannot reach cloud server. Machines are going on internet through a proxy.

What can we do to solve this issue ?

Thanks in advance.

Regards

Re: Harmony Endpoint installation

Chris_Atkinson — Fri, 11 Mar 2022 14:01:34 GMT

Please review sk174287 and see if it helps in your scenario?

Re: Harmony Endpoint installation

AdaCoul — Fri, 11 Mar 2022 15:30:31 GMT

Hello @Chris_Atkinson

Thanks for your assistance.

I checked SK174287 and try to netsh winhttp set proxy command. It's showing actual proxy settings. I also checked Binary file value located at: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Internet Settings\Connections, I can see proxy settings. But client installation is showing same error.

Regards,

Re: Harmony Endpoint installation

Luiz_ — Mon, 14 Mar 2022 21:26:55 GMT

Did you check connection to all URLs here? Could be as simple as proxy blocking connection to one of these.