topic Re: N-Able remote control always blocked by Harmony Endpoint in Endpoint

N-Able remote control always blocked by Harmony Endpoint

PCTI — Fri, 21 Jan 2022 10:09:40 GMT

Hello.
We have clients that use (solarwinds) N-Able take control and they cant install it if theres the Checkpoint Harmony Endpoint Solution installed.
We tried exclusions for SHA, file and path, for N-Able but it doesnt work.
Can you talk to N-Able developers to grant compatibility beetween the 2 products?

Re: N-Able remote control always blocked by Harmony Endpoint

_Val_ — Fri, 21 Jan 2022 10:22:42 GMT

Please open a TAC request and ask to assist to exclude the app

Re: N-Able remote control always blocked by Harmony Endpoint

Chris_Atkinson — Fri, 21 Jan 2022 12:20:44 GMT

How widespread is the use of this application across the organisation?

Adjusting the anti-malware policy for the treatment of "Riskware" may also be an option to investigate.

Re: N-Able remote control always blocked by Harmony Endpoint

PCTI — Mon, 24 Jan 2022 10:06:28 GMT

This is a support software to MSP and IT Techs.

It's world spread.

We use to support our clients.

I allow SHA, folder, file, etc and still block the software.

I will open a TAC request.

Re: N-Able remote control always blocked by Harmony Endpoint

Paulo_Balau — Mon, 14 Feb 2022 15:12:31 GMT

In have exactly same situation...

Did you solve it?

Paulo Balau

Re: N-Able remote control always blocked by Harmony Endpoint

PCTI — Mon, 14 Feb 2022 15:16:38 GMT

Still waiting for TAC to release a solution.