topic Re: Error 0xc0000142 in Endpoint

Error 0xc0000142

RS_Daniel — Wed, 27 Oct 2021 16:31:12 GMT

Hello,

We are installing Harmony Endpoint E85.40 within a customer deployment, in some machines we are getting error "The application was unable to start correctly (0xc0000142). Click OK to close the application". The error appears when executing any .exe archive so the impact is big on the pc's with this problem. Uninstalling Harmony Endpoint fiexes the problem inmediatly. In some cases re-installing the version fixes the problem too, in other cases does not. Installing E84.50 does not have this problem, but we hitted other bugs in this version so we would like to install a newer version. Are you familiar with this kind of errors? is there any solution which does not include uninstall/re-install? Thanks in advance.

Re: Error 0xc0000142

_Val_ — Thu, 28 Oct 2021 06:36:13 GMT

Please open a TAC case for this

Re: Error 0xc0000142

Eyal_Magidish — Tue, 02 Nov 2021 11:06:08 GMT

Hi Daniel,

Thank you for the feedback!

We identified the issue and delivered a fix in the new version E86.00 (released today).

so, we have two options:

Installation of the new E86.00 (support for 21H2)
Open a ticket to TAC and ask for a port fix (85.40 with this fix)

Re: Error 0xc0000142

RS_Daniel — Mon, 01 Nov 2021 12:27:28 GMT

Hello @Eyal_Magidish,

Thanks for the information, about option 2, to ask for this to TAC, the fix is included in E84.40? or in E85.40? Thanks in advance.

Regards

Re: Error 0xc0000142

Eyal_Magidish — Mon, 01 Nov 2021 12:59:16 GMT

Hi @RS_Daniel

Sorry for the typo (fixed),

The issue was discovered in E85.40, and the fix is in E86.00.

It is our newer version that along with other enhancements also supports the new Microsoft 10, 21H2 update.

Option number two, is to open a tickt to TAC and ask for port fix on top of 85.40.

Sincerely,

Eyal