topic Re: Entering the Bios on HP Laptop in Endpoint

Entering the Bios on HP Laptop

tom_allen — Wed, 01 Sep 2021 14:22:18 GMT

Ok, feeling kinda dumb here. I have an HP Laptop 840 G3 with the 84.30 client installed. It does have the FDE in place. Trying to boot into the bios but it goes right to the FDE logon screen. Any ideas?

Re: Entering the Bios on HP Laptop

the_rock — Wed, 01 Sep 2021 15:04:02 GMT

Not sure if this will help, but I am pretty sure process would be same, regardless of FDE...

https://www.quora.com/How-does-one-access-the-Bios-on-an-HP-laptop-e-g-Probook

https://www.youtube.com/watch?v=8Gra-raQ9o8

Let us know!

Re: Entering the Bios on HP Laptop

tom_allen — Wed, 01 Sep 2021 15:10:06 GMT

Yea I tried all the normal keys when starting, F9 for boot options, F10 for bios setup, F12 for network boot. No response, goes right to the FDE logon screen. On a non FDE laptop all those keys work.

Re: Entering the Bios on HP Laptop

the_rock — Wed, 01 Sep 2021 15:26:45 GMT

K, understood...I just asked one of my colleagues, hopefully he would know. Will update once I hear back.

Re: Entering the Bios on HP Laptop

tom_allen — Wed, 01 Sep 2021 15:37:15 GMT

Thank you!

Re: Entering the Bios on HP Laptop

the_rock — Wed, 01 Sep 2021 15:53:14 GMT

No problem! While we wait, I saw some bios options in below...not sure if you tried

https://downloads.checkpoint.com/fileserver/SOURCE/direct/ID/10198/FILE/CP_ES_Full_Disk_Encryption_EW_7.3_AdminGuide.pdf

Re: Entering the Bios on HP Laptop

the_rock — Wed, 01 Sep 2021 16:55:10 GMT

K, my colleague got back to me and he found below:

Endpoint Security Client "FDE usage with FastBoot BIOS\UEFI option" issues (checkpoint.com)

He also said that its entirely possible this is security feature of FDE (I cant really verify that 100% myself though), but you may want to contact TAC and see if they can assist further, sorry about that.