topic Re: Capsule docs authentication error in Endpoint

Capsule docs authentication error

jlatorre — Mon, 12 Jul 2021 01:42:21 GMT

Hello,

We are in the process of implementing capsule docs on-premise, however, when a user wants to authenticate from the agents it throws the following error: "Server identity mismatch. Please contact your system administrator."

Some information:

1. We have a R81 open server for CheckPoint Gateway and CheckPoint Management.

2. All the users have an email on AD.

3. This error occurs on LAN and from the internet authentication.

4. We have configured the SSO with the active directory.

5. We have tried working authenticated and not authenticated.

Re: Capsule docs authentication error

PhoneBoy — Mon, 12 Jul 2021 01:44:08 GMT

Maybe it's related to LDAPS?
See: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk167503
Otherwise I suggest a TAC case.

Re: Capsule docs authentication error

jlatorre — Mon, 12 Jul 2021 19:21:26 GMT

In the company we do not have the active directory service with LDAPS, in this case what could be the error?

We already created a check point case but we haven't had much response.

Re: Capsule docs authentication error

PhoneBoy — Tue, 13 Jul 2021 00:19:24 GMT

Someone on R&D will have to comment on this most likely.