Endpoint Connect client disconnects randomly connecting successfully to VPN Gateway

manikandanmani — Mon, 03 May 2021 16:47:57 GMT

Hi i have connected to checkpoint endpoint security i have installed the latest version but still when connected to vpn it reconnects randomly everytime

Re: Endpoint Connect client disconnects randomly connecting successfully to VPN Gateway

Vladimir — Tue, 04 May 2021 02:24:53 GMT

Follow this SK to collect the logs on the endpoint:

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk169258

Replicate the issue, in collected logs, find "helpdesk.log" and look though it for reasons you are experiencing disconnects.

Do not forget to disable logging on the Endpoint VPN client.

Re: Endpoint Connect client disconnects randomly connecting successfully to VPN Gateway

manikandanmani — Thu, 06 May 2021 10:53:59 GMT

@Vladimir I found in the these below reasons in the helpdesk.log

Tunnel (2) disconnected. State is connected. Trying to reconnect.

[5 May 12:03:05] IKE connection failed, error code=-1000. Reason: Site is not responding.

[5 May 12:03:05] Client state is reconnecting

[5 May 12:03:05] Reconnect failed. trying again (2)

[5 May 12:03:08] Client state is reconnecting

[5 May 12:03:08] Reconnect finished successfully (2)

[5 May 12:20:09] IKE tunnel disconnected, error code=-1000. Reason: VPN tunnel has disconnected.

[5 May 12:20:09] Client state is connected

[5 May 12:20:09] Tunnel (2) disconnected. State is connected. Trying to reconnect.

[5 May 12:20:22] IKE connection failed, error code=-1000. Reason: Site is not responding.

[5 May 12:20:22] Client state is reconnecting

[5 May 12:20:22] Reconnect failed. trying again (2)

[5 May 12:20:32] Client state is reconnecting

[5 May 12:20:32] Reconnect finished successfully (2)

[5 May 12:44:47] Lock has occurred

[5 May 12:59:51] Client state is connected

[5 May 12:59:51] System suspend or session lock, disconnecting the transport. State is connected.

[5 May 13:43:42] Client state is reconnecting

[5 May 13:43:42] System resume or session unlock, location is 'NO_NETWORK', state is reconnecting, waiting for network

[5 May 13:43:42] Client state is reconnecting

[5 May 13:43:45] Client state is reconnecting

[5 May 13:43:45] Interface change - location is OUT, trying to reconnect

[5 May 13:43:51] Unlock has occurred

[5 May 13:43:54] Client state is reconnecting

[5 May 13:43:54] System resume or session unlock. state is reconnecting

[5 May 13:44:04] Got SYSTEM_SESSION_UNLOCK or SYSTEM_RESUME_SUSPEND event - restarting VNA adapter(tcp connections won't survive).

[5 May 13:44:21] IKE connection failed, error code=-1000. Reason: Site is not responding.

[5 May 13:44:21] Client state is reconnecting

[5 May 13:44:21] Reconnect failed. trying again (2)

[5 May 13:44:25] Client state is reconnecting

[5 May 13:44:25] Reconnect finished successfully (2)

[5 May 14:03:52] Client state is connected

[5 May 14:03:52] No network, waiting for network. State is connected. Disconnecting the transport.

[5 May 14:03:52] Client state is reconnecting

[5 May 14:06:55] Client state is reconnecting

[5 May 14:06:55] Interface change - location is OUT, trying to reconnect

[5 May 14:07:16] IKE connection failed, error code=-1000. Reason: Site is not responding.

[5 May 14:07:16] Client state is reconnecting

[5 May 14:07:16] Reconnect failed. trying again (2)

[5 May 14:07:19] Client state is reconnecting

Interface change - location is OUT, state connected, reconnecting tunnel

[5 May 14:32:58] No reply from the gw ip= for tunnel test packet. Office Mode IP=, source port=18374.

[5 May 14:32:58] IKE tunnel disconnected, error code=-1000. Reason: VPN tunnel has disconnected.

[5 May 14:32:58] Client state is reconnecting

[5 May 14:32:58] Tunnel was disconnected. State is reconnecting. Cancelling connection (2)

[5 May 14:33:01] Always connect scheduled to start in 60 seconds

[5 May 14:34:03] Client state is idle

[5 May 14:34:03] Starting connect...

[5 May 14:34:03] Creating primary conn flow to ptlfw (2)

[5 May 14:34:10] Transport is auto detect

Re: Endpoint Connect client disconnects randomly connecting successfully to VPN Gateway

vinay1 — Wed, 17 Jan 2024 14:17:19 GMT

@manikandanmani did you get any fix for your issue?

Re: Endpoint Connect client disconnects randomly connecting successfully to VPN Gateway

along5664 — Wed, 31 Jan 2024 22:20:54 GMT

Did you get any answer? We are seeing same issue.

topic Endpoint Connect client disconnects randomly connecting successfully to VPN Gateway in Endpoint

Endpoint Connect client disconnects randomly connecting successfully to VPN Gateway

Re: Endpoint Connect client disconnects randomly connecting successfully to VPN Gateway

Re: Endpoint Connect client disconnects randomly connecting successfully to VPN Gateway

Re: Endpoint Connect client disconnects randomly connecting successfully to VPN Gateway

Re: Endpoint Connect client disconnects randomly connecting successfully to VPN Gateway