topic Harmony Endpoint and TE appiance in Endpoint

Harmony Endpoint and TE appiance

RS_Daniel — Wed, 14 Apr 2021 18:22:40 GMT

Hello CheckMates,

We have a customer whos has 300 Harmony Endpoints managed in the cloud. The same customer has a TE250X appliance managed by a management server on prem. Recently we followed sk116381 to send files for emulation to the local TE250X when users are inside the corporate network, and cloud as a backup when they are outside.

We can see the logs for files sent by endpoints to the TE250X, but the log shows the following messages:

"Description: TE monitoring is disabled due to invalid license."

"Reason: Invalid_TE_License"

And emulation fails. So the question is: Do you know if it is possible to emulate files from endpoints in this scenario? TE250X managed on prem and endpoints managed in the cloud?

TE250X and managemt server are on R80.40 JHA Take 91

Endpoints have version E84.40 and management in the cloud on R81.

Thanks in advance!

Regards

Re: Harmony Endpoint and TE appiance

Omri_Raizman — Mon, 19 Apr 2021 06:37:56 GMT

Hello Daniel

In order to verify if the error caused by licensing issue, please create service request to our support team, and they will be glad to assist.

Re: Harmony Endpoint and TE appiance

RS_Daniel — Mon, 19 Apr 2021 12:45:38 GMT

Hello Omri,

We already opened a SR. The answer was that both should be managed (licensed) in the same place. I honestly disagree with that, later we found logs for communication between endpoints and TE appliance over the API_Port, so i assume those are emulation attempts. We are still reviewing this as logs in management server and in the cloud do not match, but that is another story. The case was closed with that answer from TAC.

Regards

Re: Harmony Endpoint and TE appiance

PhoneBoy — Tue, 20 Apr 2021 01:27:12 GMT

Do you have an NGTX license for your on-premise gateways?
Also, it might help to have your SR (send in a PM, please).

Re: Harmony Endpoint and TE appiance

RS_Daniel — Tue, 20 Apr 2021 02:51:58 GMT

Hello PhoneBoy,

Yes we have a valid NGTX license that was verified by account services, sent you license string and SR number in a PM. Thanks!

Regards