topic Re: Server Not Available - Attacks timeline / AntiMalware in Endpoint

Server Not Available - Attacks timeline / AntiMalware

IZoom — Mon, 29 Mar 2021 07:55:54 GMT

Hi all,

Can you explain me attached screen?

Harmony with infinity portal -> on security overview the main graph displays Attacks Timeline. When check details, there is only message trough the days for AntiMalware the message "The server not Available". Is there a possibility to gather more details. Is there at least a way hot to collect logs and gather logs from client to the portal? I have no access to client itself -> only infinity portal.

Do I understand correct the CP servers have continuous availably problems? I have not feeling it is event which has to be displayed on main overview, even I would not categorize it in Attack timeline.

Re: Server Not Available - Attacks timeline / AntiMalware

PhoneBoy — Mon, 29 Mar 2021 18:37:43 GMT

That should link to the relevant forensics report, if I’m not mistaken.
Recommend engaging the TAC here.

Re: Server Not Available - Attacks timeline / AntiMalware

IZoom — Tue, 30 Mar 2021 06:51:44 GMT

Hello. Yes, the forensic report would explain a lot, suddenly it is not there. I will discuss with TAC and update the post with relevant reply.

Re: Server Not Available - Attacks timeline / AntiMalware

IZoom — Thu, 29 Apr 2021 07:57:41 GMT

TAC confirmed a bug. Fixed from their side.