topic Re: endpoint security vpn not working on mac os bir sur in Endpoint

endpoint security vpn not working on mac os bir sur

Diogo — Sun, 21 Mar 2021 19:18:28 GMT

After install endpoint security vpn on mac, to access my university vpn, it does not even open.

Every time i try to connect the icon disappears and nothing happens.

Can you help me?

Re: endpoint security vpn not working on mac os bir sur

PhoneBoy — Sun, 21 Mar 2021 21:22:36 GMT

What version of client did you install on what type of Mac?
Note that only the most recent version of the client (E84.30) supports Big Sur.

Re: endpoint security vpn not working on mac os bir sur

Alex_Alborzfard — Mon, 22 Mar 2021 02:53:23 GMT

I'm having the similar issue. Trying to install E84.30 on Mac BigSur. First it told me "macOS cannot verify the developer of “Endpoint Security Installer”. Are you sure you want to open it?" After I click on open, after going thru few screens, displays another error. I tried downloading the file couple of times, but got the same result. See screenshot below:

Re: endpoint security vpn not working on mac os bir sur

PhoneBoy — Mon, 22 Mar 2021 03:21:46 GMT

If you tried downloading the Endpoint Security client directly from our website, that will not work.
Your IT department must send you a pre-configured installer.

If you're just trying to install a Remote Access client, download the Endpoint Security VPN "standalone client" from: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170513&partition=Basic&product=Endpoint
The Endpoint Security VPN client does not need to be preconfigured by your IT department.
However, there may be configuration on the server side that may not allow this client to be used.

Re: endpoint security vpn not working on mac os bir sur

Diogo — Mon, 22 Mar 2021 10:59:43 GMT

I have the last version. I used a macbook pro.

I was able to install it without any problems. Now, I cannot configure the connection because it does not open. I was hoping to have a window like the one attached, but nothing appeared. Also, I am not able to uninstall the software.

Re: endpoint security vpn not working on mac os bir sur

_Val_ — Mon, 22 Mar 2021 11:35:30 GMT

To uninstall:

sudo /Library/Application\ Support/Checkpoint/Endpoint\ Security/uninstall.sh

To configure the site, press yes in the screen that opens, then provide ip address or NDS name for your VPN site, then follow the dialog

Re: endpoint security vpn not working on mac os bir sur

Diogo — Mon, 22 Mar 2021 11:42:44 GMT

Probably, I was not clear. Nothing appears after I click in connect or any other option. Nothing.

Also, to uninstall, it says the directory does not exist.

Re: endpoint security vpn not working on mac os bir sur

_Val_ — Mon, 22 Mar 2021 11:44:22 GMT

did you try the command above? if yes, and it fails, use --force at the end.

Re: endpoint security vpn not working on mac os bir sur

Diogo — Mon, 22 Mar 2021 11:52:59 GMT

still the same message. What else can i do?

Re: endpoint security vpn not working on mac os bir sur

_Val_ — Mon, 22 Mar 2021 12:14:38 GMT

can you post the screenshot of your command and the error?

Re: endpoint security vpn not working on mac os bir sur

Diogo — Mon, 22 Mar 2021 12:26:25 GMT

but besides trying to uninstall the program, isn't there any fix to allow me to work with it?

attached, the print

Re: endpoint security vpn not working on mac os bir sur

_Val_ — Mon, 22 Mar 2021 12:56:02 GMT

Please check manually if you still have the library folder for the client. If you do, use uninstall.sh in the folder to uninstall. If you do not, reboot, because it seems to me, you did uninstall the client already.

I believe your VPN component was missing. Do not install the client again before consulting with your IT guys. They should provide you with the package.

If still an issue, TAC case is recommended

Re: endpoint security vpn not working on mac os bir sur

Alex_Alborzfard — Mon, 22 Mar 2021 13:38:28 GMT

1- I AM the IT and security department and I have no idea how to make the "pre-configured installer"! Also I get ZERO communication from Checkpoint when it releases a new VPN client for an OS or how to make a "pre-configured" installer!

2- What configuration exactly needs to be done on the server side to make it work and why that's not included in that SK?

3- For a multi-million dollar company claiming to have latest and greatest security technologies, you seem to fail at fundamentals; by making your customers do gymnastics to install a VPN client so they can get their work done! The whole having to mess with SSL extenders to get SSL VPN working nightmare is a prime example. We gave up on that long time ago!

DO BETTER!

Re: endpoint security vpn not working on mac os bir sur

PhoneBoy — Mon, 22 Mar 2021 15:38:00 GMT

What you attempted to install was the package for our full Endpoint Security offering.
This includes many components in it (including VPN) and requires pre-configuration from an Endpoint Security Management Server.
This is required as the client needs to know precisely what features to run and where to get updates to policy and configuration from.

The Endpoint Security VPN client is a different package than you tried to install.
It requires no pre-configuration and can be downloaded from the link I provided above.
Specifically from this section:

Re: endpoint security vpn not working on mac os bir sur

_Val_ — Mon, 22 Mar 2021 16:05:46 GMT

For questions 1 and 2, there is an Endpoint Security Admin Guide. That is part of documentation session is actually linked in the SK @PhoneBoy mentioned.

@Alex_Alborzfard If you have any concerns about Check Point products and services, I will be happy to redirect you to relevant people, based on specific complaints.

However, it seems you are mis-representing this particular case in hands. The company you are working for is not a university, as far as I know. If you are trying to access a third party VPN site (your university), it is advisable to get in touch with their security admins before anything else. There are might be some particular details you need to know before taking an action.

If you are interested with clienteles corporate access, I will be happy to get you in touch with your SE and account manager, so they would be able to brief you about our latest SASE corporate access capabilities.

That said, please feel free to contact me via personal message, at any time

Re: endpoint security vpn not working on mac os bir sur

eastmac — Wed, 26 May 2021 08:58:04 GMT

Hi, we updates to 11.4 and now we can't connect anymore.

Message: Side does not Support this client. ;(

We running: E83.20 and here on a Book we have E84.30