topic Re: CPUSE DA Upgrade in Endpoint

CPUSE DA Upgrade

stephen_q — Fri, 19 Mar 2021 13:42:16 GMT

Hi,

When trying to install JHF 227 we received an error stating we need Deployment Agent 1995 or later. The device has some issues and can't reach back to the Checkpoint Cloud for updates, I tried downloading the latest version, but account issues prevented that. We have other devices that have the correct DA Version, is there a way to export it from one of the working devices and import to the non-working device?

Hope that makes sense.#

Thanks in advance.

Stephen

Re: CPUSE DA Upgrade

funkylicious — Sat, 20 Mar 2021 07:22:43 GMT

Hi,

I think that you can create a new account without any special privileges in order to download the latest version of CPUSE v2019. As for exporting it from a system to another, I would hold off on that since it's a system package ( .rpm ) and involves multiple things at the OS level.

Re: CPUSE DA Upgrade

stephen_q — Sat, 20 Mar 2021 07:34:02 GMT

Hi Funkylicious,

Thanks for replying. I’ve raised a ticket with checkpoint for account support, so hopefully they can sort it and I can get the download.

I thought it probably wouldn’t be advisable to export/import it, just wanted to make sure I wasn’t missing something.

Thanks,

Stephen

Re: CPUSE DA Upgrade

Boaz_Orshav — Sat, 20 Mar 2021 15:35:45 GMT

Indeed the CPUSE can't be exported/imported but the correct way is to download it from download center.

The best way is to use "Install DA" button on the GUI and not use the rpm directly

Re: CPUSE DA Upgrade

stephen_q — Sat, 20 Mar 2021 19:47:38 GMT

Thanks, this particular device doesn’t seem to connect back to checkpoint cloud anymore, it used to and nothing has changed with it’s internet breakout, so we’re at a bit of a loss. So downloading the RPM is the only real option we have at the moment.

Do you know if there is a minimum supported version? Just wondering if the DA version we have is just really out of date.

stephen

Re: CPUSE DA Upgrade

PhoneBoy — Sat, 20 Mar 2021 21:24:42 GMT

The current version of Deployment Agent should work on any currently supported version of code.
However, if it’s been a while since it’s been updated, you may have issues getting it to auto-update, and a manual update may be required.