topic Re: FDE Missing or Corrupt System File on Boot in Endpoint

FDE Missing or Corrupt System File on Boot

ridgedale — Tue, 09 Mar 2021 08:45:36 GMT

An XP Pro system fails to boot owing to a missing or corrupted System32\Drivers\Ntfs.sys file. Would it be possible for anyone to please provide a working link to download each of the following items:

• Full Disk Encryption - Dynamic Mount Utility 1.6
• Dynamic Mount Utility 1.6 Administration Guide

to allow the user's data to be recovered before the hard drive is reformatted?

Thanks in advance

Re: FDE Missing or Corrupt System File on Boot

_Val_ — Tue, 09 Mar 2021 12:12:37 GMT

Best is to open a case with TAC

Re: FDE Missing or Corrupt System File on Boot

G_W_Albrecht — Tue, 09 Mar 2021 13:41:39 GMT

This tool is only for EPS FDE before E80.xx - but this just as a besides. The working link for expert access is Full Disk Encryption - Dynamic Mount Utility 1.6, if you can not access it you need TAC or your CCSP.

Re: FDE Missing or Corrupt System File on Boot

ridgedale — Tue, 09 Mar 2021 14:20:23 GMT

Thanks for your replies. I'm already aware of that link, when I've called Check Point support the call ended after a very short period of time with a load of static noise!! Less than helpful to say the least.

Re: FDE Missing or Corrupt System File on Boot

G_W_Albrecht — Tue, 09 Mar 2021 14:47:48 GMT

Open a TAC support ticket in UserCenter so CP can forward you a download link. Or did you download the tool and guide already and now need help ?

Re: FDE Missing or Corrupt System File on Boot

ridgedale — Thu, 11 Mar 2021 10:11:18 GMT

I must admit the whole process extraordinarily frustratingly convoluted just to be able to recover data - maybe it is deliberately so.

Thanks for your assistance.

Re: FDE Missing or Corrupt System File on Boot

_Val_ — Thu, 11 Mar 2021 10:36:26 GMT

@ridgedale I understand you are upset, but could you please elaborate, what exactly is "extraordinarily frustratingly convoluted" in your case?

Re: FDE Missing or Corrupt System File on Boot

G_W_Albrecht — Thu, 11 Mar 2021 10:43:18 GMT

That is true - PointSec has had its weak points in the past ! But that was long ago - XP Pro is out of support since 8th April 2014 8)