topic Re: Remove computers Harmony in Endpoint

Remove computers Harmony

Luisnego — Fri, 05 Mar 2021 14:31:38 GMT

Hello Guys,

I have these issues when I try to remove a computer using Portal Harmony (SBA), I receive this error. "Sorry we had an API issue during request - Something went wrong, please refresh your page and try again ".

I don't have the option to remove anymore, the only option to remove is to click right bottom on the computer and send to remove, but I receive the message.

Re: Remove computers Harmony

Dave_Ramazetti — Mon, 08 Mar 2021 00:25:48 GMT

I have had (and a couple of my customers have had) similar issues. I would try and restart the cloud tenant, under service management and see if that helps. It worked for me. If it doesn't, I would log an incident as this seems to be a back end issue.

Re: Remove computers Harmony

vinceneil666 — Mon, 08 Mar 2021 07:32:18 GMT

We have also experienced this a few times. We did raise a ticket for it and got just the API service restarted. But as Dave_R also mentiones here, a restart of the service itselv under 'service management' should probably do the trick to.