topic Re: Anti-malware is disable after SBA installation on Windows 7 Machines in Endpoint

Anti-malware is disable after SBA installation on Windows 7 Machines

AdaCoul — Mon, 25 Jan 2021 19:55:41 GMT

Hi Everyone,

I'm currenty installing SandBlast Agent for a customer. And what I noticed is when the agent is installed on Windows 7 Machines, the Anti-Malware status shows ''disconnected".

After rebooting the machines I have the same issue.

Client version is 84.30.

Thanks for assistance !!!

Re: Anti-malware is disable after SBA installation on Windows 7 Machines

PhoneBoy — Tue, 26 Jan 2021 04:07:17 GMT

Recommend engaging with the TAC to troubleshoot here.

Re: Anti-malware is disable after SBA installation on Windows 7 Machines

Baasanjargal_Ts — Tue, 26 Jan 2021 07:00:33 GMT

Hello.

Is your Management server local or Cloud? What is your management server version? R80.30 or R80.40 e.g

Re: Anti-malware is disable after SBA installation on Windows 7 Machines

AdaCoul — Tue, 26 Jan 2021 14:46:14 GMT

Hello @Baasanjargal_Ts

Management is Cloud based and version is R80.40

Re: Anti-malware is disable after SBA installation on Windows 7 Machines

Kobie_Bendalak — Tue, 26 Jan 2021 14:55:18 GMT

@AdaCoul Please engage TAC and share the ticket number w/ me (kobieb@checkpoint.com) I can help you expedite resolution.

Re: Anti-malware is disable after SBA installation on Windows 7 Machines

AdaCoul — Tue, 26 Jan 2021 15:12:47 GMT

Hi @Kobie_Bendalak;,

Thanks for your update. Let me explain the situation :

The client purchased the SBA licenses but has been not yet be delivered because of licensing issues. So are deploying an evaluation version. In this case, how can I engage the TAC since they have no UC account ?

Thanks

Re: Anti-malware is disable after SBA installation on Windows 7 Machines

G_W_Albrecht — Tue, 26 Jan 2021 15:51:38 GMT

Depends on the Support Level chosen - you could ask the CCSP for help or involve local CP SE. You are using an Eval lic for bridging the time until the license arrives?

Are no clients working or only Win 7 ?

Re: Anti-malware is disable after SBA installation on Windows 7 Machines

AdaCoul — Tue, 26 Jan 2021 15:49:53 GMT

Hi @G_W_Albrecht,

Ok I'll reach the local CP SE.

Thank You !!!

Re: Anti-malware is disable after SBA installation on Windows 7 Machines

AdaCoul — Wed, 27 Jan 2021 17:07:48 GMT

Hi @G_W_Albrecht

Yes !!! We are using an Eval lic for bridging the time until the license arrives.

For the moment all Win10 Clients where the agent is intalled are working fine but no Win 7 machines are working.

Thanks.

Re: Anti-malware is disable after SBA installation on Windows 7 Machines

G_W_Albrecht — Thu, 28 Jan 2021 11:08:20 GMT

This is Win 7 version supported:

Enterprise
Professional

32/64-bit

SP1
Microsoft update KB3033929