topic Re: Unable to uninstall Version E80.92 in Endpoint

Unable to uninstall Version E80.92

Maik1 — Tue, 05 Jan 2021 14:43:46 GMT

We have to update our VPN Clients, because old versions doesn't work anymore since 1st January. But we are not able to uninstall the version E80.92. We're getting the message "the installer has insufficient privileges to modify this file vsdata.dll". I tried to rename the file, but I can't even with administrator Account. It's not possible to get the rights to delete or rename the file. I tried to uninstall in safemode (look at sk sk103727), does not work. I tried to override the installation with "msiexec /i "Client.msi" USERMODEINSTALL=5", same error. The only solution I found to make a new Windows Installation, but we have about 50 Users with this problem, I don't want to do this :-D. Is there any better solution or do I have to call checkPoint support?

Re: Unable to uninstall Version E80.92

ED — Tue, 05 Jan 2021 14:52:39 GMT

Hi @Maik1

Run the official fix from Check Point https://supportcenter.checkpoint.com/supportcenter/portal?action=portlets.DCFileAction&eventSubmit_d...

Then try to uninstall the E80.92 version. If it doesn't show up in installed applications, downloaed the E80.92 installation and install one more time. Then reboot and uninstall.

Re: Unable to uninstall Version E80.92

ymanana — Wed, 06 Jan 2021 07:16:08 GMT

@ED Thanx a zillion. I spent hours trying to troubleshoot this. The patch did the trick.

Best

Re: Unable to uninstall Version E80.92

dryland — Wed, 06 Jan 2021 15:26:41 GMT

@ED Thanks so much!

Re: Unable to uninstall Version E80.92

Maik1 — Thu, 07 Jan 2021 12:11:32 GMT

Thanks a lot!! we could solve such a big problem!