topic Re: Unknown error Message in Endpoint

Unknown error Message

Sagar_Manandhar — Tue, 01 Aug 2017 04:43:21 GMT

hi,

got stuck with the unknown error message in the endpoint console. All other tab are working fine but when i click the endpoint connectivity under activity report an unknown error dialog box appear and the console hangs out. any solution?

Thank you

Sagar Manandhar

I have attached the snapshot of the error

Re: Unknown error Message

PhoneBoy — Wed, 02 Aug 2017 03:03:22 GMT

What version of management and the SmartEndpoint client is it on what OS?

Can you reproduce it on multiple machines or only on the one you're running?

Re: Unknown error Message

Sagar_Manandhar — Wed, 02 Aug 2017 03:51:01 GMT

hi,

using E80.70HF1(80.70.0247). I have tried from another PC too but has same unknown error. There is the same error.

Thank You

Re: Unknown error Message

PhoneBoy — Wed, 02 Aug 2017 03:55:15 GMT

I'll have to check with the appropriate contacts in R&D on this one.

It's possible you may have to engage with the TAC for this.

Re: Unknown error Message

Sagar_Manandhar — Wed, 02 Aug 2017 04:28:07 GMT

Here the snapshot..

Re: Unknown error Message

Itamar_Tubul — Sun, 06 Aug 2017 09:01:30 GMT

Hi,

What is your server version? what is your SmartConsole version?

Please share:

- $UEPMDIR/logs/server_messages.log (located on the server machine)

- %localappdata%\CheckPoint\SmartEndpoint_Logs\SmartEndpoint_Logs.txt (located on SmartConsole machine)

- Reproduction date and time

Thanks,

Itamar

Re: Unknown error Message

Sagar_Manandhar — Mon, 07 Aug 2017 03:17:38 GMT

Sorry this is the mistake comment.

Re: Unknown error Message

Markus_Hoyer — Thu, 12 Oct 2017 09:17:15 GMT

Hi CheckMates

I curious to whether a solution was found to this issue, since I am having the exact same issue.

Server version: R77.30.03 and Client version: 80.70.0247

/best regards

Re: Unknown error Message

Sagar_Manandhar — Thu, 12 Oct 2017 14:22:17 GMT

i got a weird solution .. when you install the console in win 7 it works fine but when it come up to window 8 and above the problem resist. I suggest you to try the console in win 7 if possible. It's not the solution but am working like that now.

Re: Unknown error Message

Markus_Hoyer — Mon, 16 Oct 2017 09:30:48 GMT

Didn’t get to try you solution, but it might come in handy some other time ☺ thanks

After consulting with TAC I ended up following SK113972, which resolved the issue. The server was showing the European standard day/month/year but looking at it as the American standard month/day/year, which caused the issue.

/best regards

Re: Unknown error Message

Sagar_Manandhar — Mon, 16 Oct 2017 12:36:17 GMT

thanks i will try this.