topic Re: Load a folder containing client installers ends with error (R80.20) in Endpoint

Load a folder containing client installers ends with error (R80.20)

Evgeniy_Olkov — Mon, 20 Aug 2018 12:33:40 GMT

Hello. I am trying to use R80.20 for Endpoint Managment Server. But when I upload a package with an agent I got error.

My system: Windows 10, DotNet FrameWork 4.7, all security updates. I have tried to upload the package from Windows 7, but have an other error (in attach).

From the same PC I can use R77.30 management server. Agent uploading is ok for that version.

How to fix it? There are no official support for R80.20.

Re: Load a folder containing client installers ends with error (R80.20)

Itamar_Tubul — Mon, 20 Aug 2018 13:29:20 GMT

Hi Evgeniy,

I would like to separate between these 2 issues and would like you to reproduce them again and provide logs with date and time of reproduction.

The logs are:

server_messages.log can be found on the server at $UEPMDIR\logs

SmartEndpoint_Logs.txt can be found on Smart Endpoint machine in %localappdata%\Checkpoint\SmartEndpoint_Logs\R80_20

In addition, can you specify which version of R80.20 are you using?

Can you share the version of SmartEndpoint (can be found on Menu--> Help--> About)?

Re: Load a folder containing client installers ends with error (R80.20)

Evgeniy_Olkov — Mon, 20 Aug 2018 13:54:52 GMT

Thank you for reply!
I used this iso for installation - Check_Point_R80.20_EA_42_T3_Security_Management.iso
SmartEndpoint version - R80.20 (992000002)

server_message.log - https://pastebin.com/raw/tXV9C9Kd (Tried to upload form Windows 10)
server_message.log - https://pastebin.com/raw/fEqWiPFU (Tried to upload form Windows 7)
SmartEndpoint_Logs from Windows7 - https://pastebin.com/raw/cxEBKZUn (C:\Users\Gleb\AppData\Local\Checkpoint\SmartEndpoint_Logs\R80_20)
SmartEndpoint_Logs from Windows7 - https://pastebin.com/raw/wNSyWe7g (C:\Users\Gleb\AppData\Local\Checkpoint\SmartEndpoint_Logs)

I can't find SmartEndpoint_Logs on Windows 10.

Re: Load a folder containing client installers ends with error (R80.20)

Itamar_Tubul — Mon, 20 Aug 2018 15:39:20 GMT

From the logs I see the following:

Exception: Invalid session-cookie. Authentication refused by FWM

Please run the following command to turn on fwm logs:

fw debug fwm on TDERROR_ALL_ALL=5

than reproduce on window 7 and provide the following logs located at the server:

$FWDIR/log/fwm.elg* (fwm.elg.1, fwm.elg.2…)

$FWDIR/log/cpm.elg*

Regarding window 10, are you sure you have administrator privileges? seems like a permission issue, please try to run as administrator.

Note: to turn off the logs you may run:

fw debug fwm off TDERROR_ALL_ALL=0

Re: Load a folder containing client installers ends with error (R80.20)

Evgeniy_Olkov — Tue, 21 Aug 2018 06:54:30 GMT

Logs in attach - logs - Google Drive

For Windows 10. I am sure, I am an admin.

Re: Load a folder containing client installers ends with error (R80.20)

Itamar_Tubul — Tue, 21 Aug 2018 18:11:02 GMT

Hi Evgeniy,

Unfortunately, I don't see anything on the logs.

I would suggest to open a CFG task so support will try to replicate the issue and found the root cause for both issues.

thanks,

itamar