topic Re: Sandblast Agent end-user guide in Endpoint

Sandblast Agent end-user guide

Shahar_Grober — Mon, 29 Apr 2019 11:47:16 GMT

Hi,

I am looking for Sandblast Agent user guide which explains for End-users how to work with SandBlast agent (SBA for browsers, TE/TEX on the endpoint)

Is there such an animal?

Re: Sandblast Agent end-user guide

PhoneBoy — Tue, 30 Apr 2019 17:50:20 GMT

It’s covered in the general Endpoint Security user guide: http://downloads.checkpoint.com/dc/download.htm?ID=67506

Re: Sandblast Agent end-user guide

Shahar_Grober — Sun, 05 May 2019 18:09:14 GMT

This is nice, but since it is a product that requires user engagement It would be nice to have a quick start guide, a video or an illustrated guide on how end users can work with SandBlast.
Sorry, but my end users are not going to read 50+ pages in order to use SandBlast. This is something that should be covered in 2-3 pages max. in addition, it missing some functionality like How to work with SandBlast Agent for browsers or how the emulation/extraction process works, how to get original extracted files, etc.

I am sure that the technical writers/technical marketing team can make something in no time

Re: Sandblast Agent end-user guide

PhoneBoy — Sun, 05 May 2019 19:29:53 GMT

The Endpoint Security guide covers all the products, not just SBA.
I can see how something more focused would be helpful.

Re: Sandblast Agent end-user guide

Shahar_Grober — Mon, 06 May 2019 08:22:24 GMT

For end users, I would expect something less technical and more focused. Video nuggets would be awesome.

Re: Sandblast Agent end-user guide

G_W_Albrecht — Mon, 06 May 2019 08:43:30 GMT

In these modern times, any admin is able to record his video guide to explain the use of SA to his users - in their own terms and language, without any technical qualification needed ! Also, some people even can write a focused step-by-step intro inckluding screenshots and provide it to the users...

Re: Sandblast Agent end-user guide

Shahar_Grober — Mon, 06 May 2019 08:47:09 GMT

Of course, anyone can do it! but not everyone has the resources for it.