topic Re: Identity agent MUH still active after uninstall in Endpoint

Identity agent MUH still active after uninstall

chico — Wed, 12 Feb 2020 12:45:49 GMT

Hello Community,

We have some RDS terminal servers (Windows 2012R2) with a identity agent MUH version 80.196.0000. for differents reasons we had to unistall the identity agent on each servers.

But the identification still active on the checkpoint gateways for theses servers even if the aren't any identity agent installed on the servers. If I do the commande "pdp connections ts" on the gateway I see my terminal servers ??? I don't understand...

On the smartconsol logs filtred by "blade:identity Awareness and IP server" I see some Successful logins and Failed logins from the server without agent.

Does someone has some idea about this problem ??

Have a nice day

Regards,

Re: Identity agent MUH still active after uninstall

PhoneBoy — Wed, 12 Feb 2020 20:04:23 GMT

Did you reboot after uninstalling?
I believe that's requires in this case.

Re: Identity agent MUH still active after uninstall

chico — Thu, 13 Feb 2020 07:39:01 GMT

Hello,

Reboot the server ? yes I did. However the Identity agent it's not present on the programe list of my server.

Regards,

Re: Identity agent MUH still active after uninstall

PhoneBoy — Thu, 13 Feb 2020 19:42:11 GMT

There's a driver involved and a reboot is required to remove it.
Recommend getting the TAC involved.