topic Re: Offline upgrade of agent from 82.00 to 82.30 in Endpoint

Offline upgrade of agent from 82.00 to 82.30

vc — Tue, 04 Feb 2020 18:13:39 GMT

How do we upgrade the agent from 82.00 to 82.30 without using the smartendpoint server? I need to push the update with a 3rd party tool as our server is cloud based and we don't have enough bandwidth to upgrade remote sites.

I was able to install the initial client 82.00 but when I try to upgrade it by launching the 82.30 MSI it fails.

Any help is appreciated

Thanks

Re: Offline upgrade of agent from 82.00 to 82.30

PhoneBoy — Mon, 10 Feb 2020 02:44:00 GMT

If you take the MSI from our website and try to launch that, it will most definitely fail.
If you import this MSI into SmartEndpoint, you should be able to create an offline deployment from there.
Refer to the Working with component Packages for Export section of the Endpoint Security Admin Guide: https://sc1.checkpoint.com/documents/R80.30/WebAdminGuides/EN/CP_R80.30_EndpointSecurity_AdminGuide/html_frameset.htm

Re: Offline upgrade of agent from 82.00 to 82.30

Chinmaya_Naik — Mon, 10 Feb 2020 05:06:54 GMT

Hi @vc

Yes we can't but below procedure may be work for you

Just Import the new MSI (R82.30) package on endpoint server and export the "EPS.msi" package and shared on to the local Drive.

Then user can download the package and installed it.

Note : You also need to change the version on Deployment Policy.

@Chinmaya_Naik

Re: Offline upgrade of agent from 82.00 to 82.30

vc — Wed, 12 Feb 2020 17:18:47 GMT

I'm using the exported package from the endpoint server, that is the msi that is failing. Support instructed me to download the MSI from the website, I haven't tried that yet.

Re: Offline upgrade of agent from 82.00 to 82.30

vc — Wed, 12 Feb 2020 17:19:49 GMT

How would you handle this for 2000+ endpoints? We can't allow the end users to launch the install, must be automated in some fashion.

Re: Offline upgrade of agent from 82.00 to 82.30

Eyal_Magidish — Thu, 13 Feb 2020 06:47:14 GMT

Hi,

Thank you for your post.

Please review the following video:

best practice of how to setup your Endpoint Server and Client with a 3rd Party software.

BR,

Eyal